Student Services Manager

Stanford University - Stanford, CA4.3

Full-timeEstimated: $99,000 - $130,000 a year
Job Code: 7503
Job Grade: I
FTE: 100%, Exempt, Continuing position

Civil & Environmental Engineering Department

The School of Engineering

Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.

Founded in 1925, the Civil & Environmental Engineering Department (CEE) seeks a Student Services Manager to deliver high quality services to CEE’s student population, to collaborate with faculty and staff leaders in the department and School in managing academic and administrative processes effectively, and to provide administrative leadership to the department’s student services team. Reporting to the Director of Finance and Operations, this position will administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

Your responsibilities include:
Manage an area or program in student services, analyze effectiveness, and make final decisions on program eligibility.
Engage in critical analysis of student and program concerns to resolve issues which may span multiple areas, using advanced technical and professional knowledge.
Develop and implement programming, make strategic recommendations for future programs.
Evaluate and determine recommendations on technology resources, negotiate with resources options and vendors.
Analyze and develop report requirements, portals, and student facing communications.
Manage outreach programs, relationships with external community and university liaisons.
Engage in critical analysis of student and program concerns to resolve substantial issues which may span multiple areas, using advanced technical and professional knowledge.
Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
Apprise students of research, fellowship and scholarship opportunities, make recommendations ans may award grants.
Interpret and implement university policy related to academic policies; oversee the implementation of policies and practices for a student population or school.
Manage financial processes and development of budgets.
Oversee key processes, including contribution and direction on policy and program content.
Provide consulting advice to internal and external organizations; act as subject matter expert in a specialized field.
Lead university wide teams and projects.
Direct the work of other staff; contribute to development of staff training programs.
Flexibility in completing any other assigned duties.

To be successful in this position, you will bring:
Bachelor’s degree and five years of relevant experience, or combination of education and relevant experience.
Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
Advanced analysis and problem solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

  • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!