Seasonal Customer Service Representative

Lifetime Brands Inc - Medford, MA (30+ days ago)3.8


The seasonal role runs October to January. Shifts are scheduled between 9am and 6pm Monday-Friday, including occasional Saturdays in December. There is potential for permanent hire.

Be a part of the national customer service team for such renowned brands as Mikasa, KitchenAid, and Farberware!

Position Summary:
Handle customer inquiries about orders, shipments, and products representing a variety of brands. Help promote a positive brand image and drive exceptional customer service.

Essential responsibilities

  • Respond to incoming calls and emails from customers to assist with order processing, product questions and service inquiries about ship dates, back orders, replacements and general issues.
  • Utilize multiple order systems, websites, and various inventory systems to research issues and answer questions
  • Maintain a positive image of all brands
  • Other administrative and operational duties as assigned by supervisor

Qualifications:

  • Good written communication skills.
  • Familiarity with the expectations of online shopping, shipping, and return processes
  • Customer service or retail experience required
  • Call center experience a plus
  • Excellent communication skills, problem-solving and attention to detail required
  • Outgoing personality and ability to connect personally with other people a plus

Job Types: Full-time, Temporary

Experience:

  • Customer Service: 1 year (Preferred)

Work environment:

  • Call center

Communication method(s) used:

  • Email
  • Phone
  • Chat