Telecommunications Analyst
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in the support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Responsibilities & Duties include, but are not limited to:
- Creating and reporting all outage notifications and network related issues according to standard operating procedures
- Ensuring compliance with network security policies and procedures
- Troubleshooting common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations
- Participating in additional Tier II/III projects or upgrades as tasked
- Providing After Action Reports (AARs) for Problem Management resolution
Here’s What You Will Need:
- 7-10 years of directly related experience
- Technical knowledge of VoIP, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence
- Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Cisco CODECs and Cisco Meeting Server/Cisco Meeting Manager
- Understanding of TCP/IP, H323, and SIP protocols
- Understanding of signal flow
- Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
- Critical thinking skills
- Must meet DoD IAT Level II qualifications upon hire
- Must have CCNA Collaboration certification
- Experience with Microsoft Office applications such as Excel, Word, and Outlook
- Experience using Microsoft SharePoint
- Excellent written and communication skills
Highly Preferred:
· Degree
Job Type: Full-time
Pay: From $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Schedule:
Ability to commute/relocate:
- Warrenton, VA 20186: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
- CCNA Collaboration (Preferred)
Security clearance:
Work Location: One location
