PC/LAN Analyst 4

Wells Fargo - New York, NY

Wells Fargo technology teams drive innovation to create a more powerful and fulfilling financial experience for our customers and team members. You will join more than 24,000 team members supporting 95 billion transactions annually in 10 countries. Our career opportunities span the technology spectrum: advanced analytics, big data, information security, application development, cloud enablement, project management and more.

Check out the top traits we're looking for and see if you have the right mix. Additional related traits listed below.

Problem Solver
Wells Fargo wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

Medical, Dental and Vision
Employer Matching 401(k)
Tuition Reimbursment
Maternity and Paternity Leave
Paid Time Off
Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

This fast paced Sr. position requires on-site desktop support in New York, NY. Candidate will provide platinum level desktop support to roughly 900 high touch traders/executives/admins/sales and support staff. Provides desktop support services for both software and hardware for the organization. Will be well versed in identifying and developing methods, techniques, diagnostic tools or criteria to troubleshoot, diagnose and resolve moderately complex desktop and desktop related hardware, software, operating systems and network problems. Analyzes client/trader needs and reviews technical alternatives to determine their impact on the client and systems environment. Participates in the planning, installation and implementation of new or modified desktop and desktop related hardware, software, applications or operating systems to meet clients’ requirements. Provides and updates documentation and knowledgebase articles for support related activities. Major contributor to business and enterprise focused project work. Provides leadership in resolution of desktop related compliance remediation efforts. Participates in planning and execution of desktop related IMAC work. Rotating shift and on-call pager support and occasional after hours work are to be expected.

Required Qualifications

5+ years of PC/LAN analysis experience
5+ years of Microsoft Windows server or Desktop Operating System support experience
3+ years of LAN (Local Area Network) experience
3+ years of mobile platforms experience
5+ years of MS Active Directory experience
3 + years of PowerShell scripting experience

Desired Qualifications

Intermediate troubleshooting and problem solving skills with Windows XP and Windows
Desktop and laptop hardware configurations experience including: Dell, HP and Lenovo
Experience supporting printer configuration, repairs, and maintenance
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Scripting and automation experience
PAC2000 experience
Experience supporting Citrix infrastructure and hosted applications
1+ year of experience with encryption technologies

Other Desired Qualifications
Minimum 3 years of desktop support at an enterprise level
Expert in supporting Windows operating systems (5 years)
Expert in supporting the Microsoft Office suite (5+ years with office)
Experience with Blackberry messaging software
Experience with Apple products
Exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi)
Experience with software troubleshooting
Experience with various hardware platforms and diagnosing failed components
Versed in various remote access technologies
Experience supporting an Active Directory integrated environment
Understanding of technical acronyms and key words
Understanding of Windows command line
Technical writing skills
Exposure to a Trading Floor environment
DANTE Desktop blade experience
Experience supporting Market Data applications
Previous support of Wells Fargo Securities


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.