The Clinical Liaison ensures that the intake and referral processes are performed effectively and timely to meet the needs of patients, families, referral sources and the organization; completes the admission process on referred patients in emergency cases, as staffing indicates, and for inpatient hospice admissions; develops and maintains professional, dependable and effective relationships with intake referral sources, contracted facilities, patients and families, new business/referrals sources, and hospice team members; and, assists organization with community awareness and community education opportunities.
- Provides accurate and timely information regarding hospice services to anyone inquiring about hospice care.
- Receives calls from referral sources, responds timely, and initiates paperwork to begin intake/referral process.
- Evaluates all referrals to hospice including, but not limited to patient/family assessment, medical record review, and evaluates for hospice appropriateness using the appropriate evaluation tools.
- Ensures all required intake/referral paperwork (to include insurance verifications, coverage limits, initial certifications, and negotiations with case managers/contacts), discharge planning needs (to include transportation, DME, pharmaceutical and medical supply needs), and payer requirements are met and complete prior to admission to hospice.
- Informs referral source of acceptance or denial of a patient to hospice services based on company policies, referring patients not meeting hospice requirements to appropriate services.
- Serves as patient advocate in evaluating/developing plan of care and obtaining informed consent for hospice.
- Completes initial referral/certification form and sends to physician for timely signature.
- Completes the appropriate hospice documentation based on the type of admission.
- Plans hospice interventions for patient care based on recorded written and/or verbal instructions of physician in accordance with policies and procedures to provide accurate and complete documentation of services and forwards to appropriate hospice provider, interdisciplinary team members, and/or billing department.
- Provides ongoing assessment, data collection, and consultation to meet patient and family needs before, during and/or after hospitalization, communicating appropriate information, education and support, to patient/family, physicians, referral sources, and hospice team members.
- Responsible for daily visits/contacts to facilities/providers including, but not limited to, hospitals, nursing facilities, clinics, cancer centers, physicians.
- Assesses needs and provides appropriate educational information/opportunities/approved CEU programs for referral sources/nursing staff at facilities, physicians and their staff, hospital department/units.
- Performs contacts/visits to new referral sources, physicians, community organizations, etc. as assigned.
- Assists with speaking engagements for organization to increase knowledge of hospice/ end-of-life issues in the communities we serve.
- Maintains referral records and appropriate reports to assist in community awareness / marketing efforts.
- Communicates calmly, directly, openly, and non-defensively at all times.
- Ensures actions and communications demonstrate a commitment to patient/family care and represents the hospice organization positively at all times when working with patients/families, physicians, referral sources, interdisciplinary team members, etc.
- Performs other activities as assigned.
- Consistently promotes the company’s core values .
- Completes required Curo annual training.
- This is a safety-sensitive position
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education: Licensed Nurse with three to five years hospice experience. BSN with five, or more, years hospice experience is preferred.
- Experience: Hospice experience minimum three years. Experience as a discharge planner, case manager, and/or educator is preferred.
- Licenses, Certifications and/or Registration:
o Current license to practice nursing in the state of requested employment
o CPR Certification
o Current automobile insurance and valid driver’s license
- Equipment/Tools/Work-Aids: Must be able to effectively operate nursing assessment tools, computer, facsimile equipment, copier and cellphone/beeper. Must have and maintain transportation to be used for work.
- Specialized Knowledge and Skills: Ability to apply knowledge of the special needs of hospice patients and families; knowledge of community resources; supervision of staff and services; documentation and program management; knowledge of general nursing practice; good patient assessment skills
- Personal Traits, Qualities and Aptitudes: Sensitivity to feelings of the terminally ill and their families before and after patient’s death. Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all members of the hospice team. Influence people in their opinions, attitudes or judgments about ideas or things. Make generalizations, evaluations or decisions based on sensory or judgmental criteria. Display evidence of patient advocacy. Excellent verbal and written communication skills. Highly competent clinician.
- Working Conditions: Patient’s homes and/or institutional setting and automobile. Potential exposure to infections, communicable diseases, odors, blood, excreta and hazardous materials.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested by individuals with disabilities to allow them to perform the essential functions.
- Express or exchange ideas by means of the spoken word
- Must be able to read, write, and comprehend English
- Perceive the nature of sounds by the ear
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
- Endure long periods of driving
- Stand, walk and/or sit for extended periods of time.
- Recurring movement to fingers, hands, wrists, legs and feet.
- Moderate bending, kneeling, crouching, reaching, pushing, pulling
- Demonstrate manual dexterity
- Ambulate on rough surfaces and climb stairs
- Lift or move up to 25 lbs when transporting supplies and lift and turn patients in excess of 50 lbs
- The ability to work in a constant state of alertness and safe manner
- Maintains high standards of integrity and business ethics.
- Abides by company rules, policies and procedures, and applicable laws and regulations.
- Conducts self in an honest, ethical manner.
- Reports promptly any suspected violation of compliance standards via the open door policy.
Reports to the AVP or VP of Business Development and to the Director of Operations.