Desktop Support - 5-6 Month Contract
Provides desk side technical assistance for computer hardware and software as part of the migration from Windows 7 to Windows 10. Delivers service for the proper operations and support of desktop applications, equipment, and technical functions in areas of responsibility. Provide assistance migrating the staff to Windows 10 including the completion of necessary trouble tickets, report submissions and resolving technology issues. Performs installations, repairs, backups and service as needed related to the migration of ERCOT staff from Windows 7 to Windows 10.
Assists with the evaluation hardware and software,
Participates in projects and increases knowledge of current technologies.
Documents all equipment installations; provide technical documentation and training to end-users.
Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.
Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues.
Achieves stated Service Level Agreements and deliverance goals as assigned from the DSST supervisor.
Communicates basic technical concepts both in a written and oral manner.
Associate's degree in Applied Technology, Engineering or related field or an equivalent combination of education and experience is preferred.
MCDST Certification preferred, A+ Certification preferred
Previous WIN 7 to WIN 10 Migration experience
2+ years' of Previous help desk or desktop support experience
Experience with AD, password resets, network troubleshooting & hardware support/troubleshooting