The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio. This is a customer centric role providing real time solutions within our RMC (Call Center) Department. The ideal candidate will have strong problem-solving, multitasking and communication skills. Excellent customer service and the ability to learn new systems and technologies is essential for success. One must also be able to work independently. The role is 100% onsite/in a garage office, and is intended to support markets outside of Chicago.
Essential Functions
- Answer and accurately document all calls from our customers in our real time, in garage, customer service platform (RMCe)
- Assist and solve customer inquiries including but not limited to: customer account, reservation, daily rate information, parking fees, use of parking equipment and or general inquiries
- Ensure all calls are answered and the needs of the customers are resolved in a fast and friendly manner
- Clearly communicate and provide timely updates to the rest of the team and management throughout the course of the work day
- Work closely with Operations and our Customer Service Department to provide solutions for customers before they exit or re-enter the garage
Eligibility Requirements:
- Must submit your application for employment through www.interparkholdings.com (internal and external candidates) to be considered for this position
- Must have unrestricted authorization to work in US.
- Must be at least 18 years old.
- Must be willing to take a drug test as part of the selection process.
- Must be willing to submit to a background investigation, MVR/Driving Record check, and reference check as part of the selection process.
- Must be able to work in the specified city/state as assigned.
- Must be willing to work onsite in a garage/office for the first 90 days and periodically work in a designated company office/garage for training, system updates, and meetings as needed.
Qualifications/Requirements:
- HS Diploma
- Computer literacy
- Work experience in parking or customer service
- Excellent communication skills
- Superior interpersonal skills and strong sense of customer service
- Ability to problem solve in a stressful, fast-paced environment
- Must be willing to work schedule, may include nights and weekends
Desired Characteristics:
- College Degree
- Ability to work in fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment
- Excellent problem-solving skills and solution oriented.
Conveys professionalism and competence effectively to superiors, peers, staff, and customers.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
