COMPANY OVERVIEW:
Envision Optics LLC dba Stanton Optical is a dynamic and customer-focused eyewear company that values innovation, teamwork, and exceptional service. Envision Optics LLC owns and operates a network of stores under the Stanton Optical brand, serving communities with top-notch optical solutions and a commitment to excellence.
ROLE OVERVIEW
As a Licensed Dispensing Optician, you will be the driving force behind delivering outstanding customer service and ensuring that our customers' eyewear needs are met with precision. Your role is pivotal in supporting retail sales associates to ensure high patient satisfaction and service agility, contributing to a seamless and exceptional customer experience.
KEY REQUIREMENTS
- High School graduate or equivalent
- Valid state license as a Dispensing Optician
- Prior optical dispensing experience
- Strong customer service skills: excellent communicator, active listener, and effective team builder
- In-depth knowledge of current store merchandise
- Eligibility to work in the United States (Work Permit/Green Card/Citizenship)
- Comfortable embracing new technology and adapting to change
- Previous experience in customer service and retail settings
- Availability for flexible scheduling, including nights, weekends, and holidays
- Exceptional communication skills, both verbal and written, with a strong focus on relationship-building
KEY RESPONSIBLITIES
- Welcome all customers warmly, exchange names, and ensure they are informed about the service process
- Prioritize customer needs, providing prompt and efficient service
- Precisely customize glasses and accurately insert prescriptions into lenses
- Act as a leader in optical expertise, advocating for the team
- Record measurements, adjust and fit eyewear meticulously, and ensure the final product meets standards and customer requirements
- Engage customers to understand their needs through open-ended questions
- Pay attention to details, seek clarity through follow-up questions, interpret verbal and non-verbal cues, and consult with Opticians as needed
- Support co-workers in addressing complex product needs and prescriptions
- Utilize technology efficiently and accurately, even during busy periods
- Anticipate and resolve customer issues promptly, collaborating with management when necessary
- Take pride in maintaining a clean, attractive, and organized store appearance
- Communicate safety concerns to management and follow safe work practices
- Adhere to company policies and procedures, including discounts, promotions, and inventory management
- Perform additional duties as needed, such as customer calls and eyewear dispensing
WHAT WE OFFER?
- Comprehensive training and professional development opportunities
- Employee benefits, including health, dental & vision benefits
- Exciting incentive rewards to recognize and celebrate your achievements
- Opportunities for career growth and advancement within the company
- A collaborative and supportive team environment
If you possess a passion for exceptional customer service, precision in optical craftsmanship, and a commitment to exceeding customer expectations, we invite you to apply for the Licensed Dispensing Optician position. Be a part of our dedicated team, delivering unmatched eyewear solutions and building a fulfilling career.
We are proud to be an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Retail sales: 1 year (Required)
License/Certification:
- Dispensing License (Required)
Work Location: In person
