READING PUBLIC SCHOOLS
READING , MASSACHUSETTS
Position: Computer Technician
Reports to: Principals and District Network Manager
FLSA Classification: Non-Exempt
Approved by: John F. Doherty, Ed.D
Revision Date: December 2015
SUMMARY : The computer technician performs skilled technical repairs, hardware upgrades, software installation, maintenance, setups and installs on school district computers and peripherals. The work is performed on all district computers, printers, servers, scanners, digital cameras, SMART Boards, and other technology equipment used in the educational environment .
ESSENTIAL DUTIES AND RESPONSBILITIES : The essential functions or duties listed below are illustrations of the type of work that is performed and is not an exhaustive list of the duties performed for by this position. Other duties may be assigned.
Troubleshoots computers to determine hardware problem.
Assists teachers in the use of technology including hardware, e-mail, software, and other applications.
Repairs and performs maintenance on computer equipment and related peripherals.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Works well with little supervision and make decisions regarding repair or replacement of components.
Addresses technological issues reported by teachers or other staff in a timely manner.
Develops and implements a routine maintenance schedule for cleaning equipment.
Assists in budget development and expenditure proposals.
Recommends outside vendors and improvements and updates to existing technology equipment.
Assists in recommending and coordinating hardware and configuration as well as modifications to assure adherence to manufacturer’s guidelines and conformity with the physical layout of equipment.
Observes and reports equipment performance deficiencies, coordinates equipment repairs and suggests alternate hardware devices.
Assists with designing and coordinating physical layout of equipment, and relocation, if necessary.
Prepares and monitors hardware maintenance schedules and procedures.
Performs preventative maintenance and assists with routine servicing of equipment before contacting service representatives.
Assists in ensuring that system backup procedures are successfully performed regularly according to a predetermined schedule.
Keeps the technology equipment clean and performs other operator maintenance functions regularly.
Evaluates proper working conditions for computer equipment and reports malfunctions to the Network Manager.
Performs summer preventative maintenance and cleaning of computer equipment.
Unpacks, connects, installs and tests new computers, other hardware, peripherals, operating systems and software.
Records all serial numbers and locations for computer inventory.
Works with the Network Manager in assisting with network maintenance and installation.
Works with the Network Manager and Technology Integration Specialists to oversee the acquisition, distribution, setup, and general maintenance of all technology equipment and software.
Works with the Network Manager and Technology Integration Specialists to develop and implement a scheduled maintenance plan that includes updating and upgrading all computers, administrative software, educational software, and managerial software for the middle schools.
Prepares computers with appropriate software and network capabilities during the summer months for the start of each school year and throughout the school year.
Performs all other duties as assigned by the building Principal, Network Manager, or Technology Integration Specialists.
SUPERVISORY RESPONSIBILITIES: Exercises no supervision.
QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. The Superintendent may waive or modify the qualification requirements.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of Windows, Macintosh, and other operating systems used within the school/town
Knowledge of basic computer hardware and peripherals
Knowledge of server operating systems (Microsoft Server, Mac OS X Server)
Basic knowledge of educational and business software applications in order to support school/town staff and students:
Microsoft Office Suite, AppleWork
Common open-source software applications
Common Internet browsers
E-mail software (FirstClass & MS Outlook)
Common multimedia software applications and tools
Knowledge of basic networking concepts, devices and security
Possess the ability to plan, layout, and complete complex assignments
Must be able to work safely and efficiently in public areas
Must possess basic mathematical skills
Possess strong work ethic and dedication to assigned tasks
Ability to work independently to carry out assigned tasks and solve problems
Ability to multi-task with strong time management skills
Ability to instruct/train others in use of hardware/equipment/software
Customer service orientation
Willingness to work beyond the usual workday on occasion and/or be able to shift hours to complete projects
Ability to communicate clearly and concisely both in oral and written form
High degree of accuracy and attention to detail
Ability to perform duties with awareness of all district requirements and Board of Education policies
Ability to establish and maintain effective working relationships with school staff, peers, parents, and community
Associates degree or higher in computer sciences, information systems, or technical training/equivalent work experience or other professional technical qualifications as below described. One year experience troubleshooting hardware and software in a multi-user, multi-OS environment. Practical experience in lieu of formal education will be considered.
One technical certification such as A+, 1+, N+ . The employee must possess and maintain a valid driver’s license and possess own car to travel to school buildings during the workday as well as to occasional meetings out-of-district.
The employee must also often remain in a stationary position for considerable periods of time. The employee may be required to occasionally traverse throughout the school building. The employee is occasionally required to reach with hands and arms and sit, stoop, kneel, crouch, or crawl. The employee must frequently use hands to finger, handle, or feel; and use hand strength to grasp tools and operate diagnostic equipment. The employee will occasionally frequently bend or twist at the neck and trunk while performing the duties of this job. The employee must occasionally lift and/or move twenty-five (25) pounds without assistance. The employee must be able to input information into a computer and as well as read material from a computer monitor as well as printed matter with or without visual aids. The employee must be able to communicate effectively with other staff members in person and on the telephone. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
The noise level in this environment is usually quiet to moderate. The employee must be able to work safely and efficiently in public areas. The employee interacts with other staff members, students, and the public. The employee will be required to occasionally work outside of normal workdays and office hours to meet installation deadlines.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and the requirements of the job change.