Manager On Duty (PM)

Hilton Garden Inn Dallas/Duncanville - Duncanville, TX (30+ days ago)3.2

This is a career opportunity with Interstate Hotels & Resorts.

Implement company programs (IHR/Franchiser) and manage the operations hotel during evening hours to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.