Operations Manager

Cost Plus World Market - Norman, OK3.6

Full-timeEstimated: $45,000 - $60,000 a year
Skills
In partnership with the Store Manager, model and drive a customer first selling culture. Provide leadership to achieve or exceed sales and profitability goals. Consistently exemplify, maintain, and foster the culture and values of World Market. Drive a service and selling culture through effective leadership routines and engagement behaviors. Maintain a branded store experience through consistent visual execution, standards and recovery. Hire, develop and retain a high performance team through coaching, training and recognition.ESSENTIAL DUTIES & RESPONSIBILITIES

  • Ensure an exceptional customer experience, including visual execution/standards and customer engagement
  • Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results
  • Build and retain a high-performance customer-focused team through training, development and performance management
  • Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
  • Utilize all company planning tools to effectively schedule store associates to provide exceptional Customer Experience and support the needs of the business; partner with Customer Experience and Merchandising Managers to ensure proper staffing to support both sales floor coverage and store workload
  • Assist Store Manager with all KRONOS responsibilities, inclusive of scheduling, attendance management and timekeeping functions
  • Establish and maintain strong LP and Safety routines that support company profitability initiatives
  • Manage and follow up on all supply/fixture ordering as well as any facilities and maintenance issues
  • Responsible for validating, reconciling and filing all monthly paperwork, inclusive of DSO and VMO
  • Manage, train and develop all store associates to drive store sales and loyalty results
  • Additional duties and responsibilities as assigned by and in the absence of Store Manager
SKILLS / KNOWLEDGE

  • Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills that align with strategic initiatives, effective delegation and validation and the ability to efficiently execute daily priorities
  • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
  • Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
  • Ability to lift up to 40lbs