Listing Coordinator

Keller Williams Realty, Inc. - Burlingame, CA4.4

Full-timeEstimated: $54,000 - $72,000 a year
When you face a challenge, what do you see: A problem? Or an opportunity? We only see opportunities. You, too? Good, because we’re seeking a Listing Coordinator who’s up for any challenge in this fast-paced real estate industry. You just might be exactly who we’re looking for.

We are a top producing team in Burlingame. We are looking for a Listing Coordinator to grow and expand our core in-house team. You will provide comprehensive, high-level transactional support for the Lead Listing Agents. The role also encompasses all aspects of client care with the focus on delivering unforgettable WOW customer service that creates relationships for life and ensures an endless stream of referral business.

The Details:
Location/commute: Burlingame, CA. Candidate MUST live within a 45-minute commute of Burlingame and MUST have their own car, a valid driver’s license, and carry insurance.

Type of employment/hours: Full-time, M-F, 8:30am - 5:30pm, some flexibility on the evenings and weekends.

Compensation: Competitive salary based on experience plus bonus opportunities.

Benefits: Paid time off. Bonus and commission opportunities available. We would also like Candidate to earn their real estate license with costs covered by the employer.

You are responsible for providing a concierge-level of service to clients and handling all transactions from Contract-to-Close. This is a hands-on, process-oriented, dynamic position where the details matter.
Implement and manage checklist, action plans, systems and procedures, database and file management; database management (checklists galore!)
Process new listings and maintain excellent communication with clients throughout the entire transaction
Prepare the agent for listing presentations, manage listing paperwork, handle putting out signs and lockboxes
Oversee the coordination of marketing materials which includes advertising on websites and newspapers, overseeing real estate websites, editorial writing, brochures, etc.
Assist with marketing campaigns such as updating the MLS, sending and coordinating email blasts, and managing all social media platforms
Serve as the key contact person for clients by providing a concierge-level of service
Complex calendar organization, task management, lead management, and holding your agent accountable for following up on leads
Run errands as needed such as property and listing errands and delegation plus gift purchase and delivery
Helps Team increase business by nurturing and converting unassigned leads; decrease expenses
Maintain the website, including weekly audit for accurate information and working links, and update Team website with new listings, new solds and any changes in status along with any reviews or testimonials

Desired traits:
The ideal candidate plays an active role in the listing process, pays attention to the details and knows how to prioritize their duties without direction. Our client seeks someone who will put the needs of the agent first and will handle all communication with a polished etiquette and finesse.
Be the confident go-to person for the team and for their clients
Have an ability to adapt to any situation/client need with a positive attitude
Have a deep capacity for understanding and communicating (i.e. the client whisperer)
Believe in our mission of superior client experience
Remain calm under pressure and be concerned with doing things right the first time
You would never say “that’s not my job…”
Able to multitask, pivot and change priorities when needed
Nothing falls through the cracks because of your laser focus and sharp attention to detail

Required experience and knowledge:
2+ years of Executive Assistant experience supporting a busy Realtor or a Real Estate office. Required
An active California Real Estate License is preferred but not required; must be willing to earn license after being hired
Prior experience managing projects
Previous experience writing real estate copy

Ideally, you are familiar with or can easily master:
CRM Programs - Salesforce is a plus
Social Media platforms
Dropbox, Google Docs, DocuSign