Assistant Manager

Octapharma Plasma, Inc. - Cleveland, OH (30+ days ago)3.1

If you are interested in an exciting career in the biopharmaceutical or medical field you’ve come to the right place. At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding. Whether you are just beginning your career or you have experience in the medical field, we have many exciting opportunities for you to consider.

The Assistant Manager assists the (Donor) Center Director in the daily operational function of donor center operations and assumes managerial responsibility of donor center operations in the Center Director’s absence.

Additional Responsibilities Include:
Oversees Operational Compliance within the Donor Center

Ensures the total operation is in compliance with facility SOPs, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIA requirements
Directs and supervises donor center employees to maintain quality assurance procedures
Trains employees to maintain daily center operations
Ensures that professional customer service skills, courtesy and respect are utilized by center staff to maximize donor retention
Identifies all potential, serious or chronic problems affecting quality or compliance
Assists in audits, inspections and training at other donor center facilities as needed
Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities
Manages Daily Center Operations

Performs opening and closing duties (e.g., powers on/off equipment, documents of petty funds and donor fund disbursement, locks up monies/checks and files, maintains alarm system, etc.)
Manages areas (e.g., steady flow of production, special program monitoring documentation, donor center logs and records, etc.)
Receives, distributes and follows through SPE/RPR test results
Ensures areas are well-stocked to handle current and next day's production
Maintains daily and monthly production statistics (e.g., Softgoods Inventory, Haemonetics Reports, PCS2 Logs and Event Tracking Logs, etc.)
Ensures daily completion of donor center logs and records (i.e., Final Weight sheets, Shipping Temperature Records, Quality Control Records)
Completes shipments and reviews all test results and shipping records
Maintains records to keep accurate account of current freezer inventories
Maintains continual attention to weekly supply needs and completes monthly inventories
Ensures timely response to alarms and maintains alarm system
Oversees the performance of all equipment maintenance and ensures all equipment is well maintained, in good working order and is calibrated as required
Supports all marketing and advertising
Performs Fiscal/Administrative Duties

Conducts monthly staff meetings and documentation
Hires, trains and coordinates donor center staff members to ensure a competent, compliant and quality team that yields maximum donor production
Schedules and facilitates employee cross-training activities to prepare the team for volume increases, staff depletions, vacations and absenteeism
Maintains up-to-date training records
Ensures appropriate medical staff coverage or replacement (e.g., Center Physician, Physician Substitute) for donor center
Monitors special programs (i.e., internal and external recruiting, donor’s communication, donor center paperwork, donation follow-up)
Maintains center operations with fiscal responsibility in compliance with Good Manufacturing Practices (GMP), Quality Assurance Programs (QAP) and general housekeeping
Oversees reactive unit test results and completes unit disposition and paperwork follow through
Organizational Leadership/Effectiveness

Trains, develops and manages all staff in accordance with Human Resources' and company policies and other established management guidelines and regulations
Ensures adherence to all HR policies and procedures through fair and equitable treatment of all employees
Hires, motivates and evaluates center personnel based on established guidelines
Disciplines and terminates center employees and maintains complete and accurate personnel records
Ensures adequate, trained staff is available to cover the hours of operation in adherence to regulatory requirements
Creates an organizational environment that stimulates the morale and productivity of the work force and its leadership
Provides leadership for employee relations through effective communication, coaching, training and development
Performs employee performance reviews
Performs other related duties as assigned
Bachelor’s degree in Biological Science or Business Administration preferred or equivalent experience
Three to five years of working experience in a biomedical field preferred
Previous work experience demonstrating decision-making ability, ability to effectively communicate with and positively influence people, familiarity with fiscal operations, supervisory responsibility, conflict resolution and customer service
Certification as a Sr. Medical Screener, Phlebotomist and Sr. Processing Technician required or ability to obtain certification within six months of acquiring position. Where state licensure is required for one of these positions, a clear understanding of the procedures can substitute
Basic organization, multi-tasking and problem-solving skills and the ability to work well under pressure and meet demanding deadlines
Basic computer, typing, and mathematical skills
Proficiency with Microsoft Office Suite (Word, Excel)
Excellent communication skills and ability to conduct oral presentations
Excellent people skills which extends to a diverse group individuals and demographics
Ability to speak, write and read English. Bilingual abilities may be required in some locations
Ability to work day and evening hours, weekends, holidays and extended shifts on a frequent basis
Professional appearance and demeanor

Physical Requirements:
Ability to sit or stand for extended periods for up to four (4) hours at a time
Ability to tug, lift, and pull up to thirty-five (35) pounds
Be able to bend, stoop or kneel
Occupational exposure to blood borne pathogens and chemicals/odors
Be able to travel by plane and/or car
Regularly required to stand; use hands to handle or feel objects, tools or controls
Required to enter an environment with a temperature of -40°C for short periods of time
Be able to travel by plane and/or car on occasion
Octapharma Plasma offers competitive compensation and benefits including medical, dental, vision, life insurance, 401(k) and tuition reimbursement.