Coordinator, Member Programs & Services

NYC & Company - New York, NY (30+ days ago)4.8


POSITON SUMMARY:

Provide general administrative support for Member Programs & Services. Responsible for servicing members and program participants. Possess a passion for hospitality. Have thorough understanding of CRM Database.

RESPONSIBILITES:

Review all new member accounts and provide applicable reporting.

Responsible for retaining membership of existing accounts assigned to this position. Serve as main point of contact for these clients.

Act as the direct contact for member updates and changes on all accounts.

Conduct routine integrity reports of data in CRM to ensure accurate information is being stored.

Update and maintain members-only section on B2B website.

Primary liaison for member photo submissions and updates. Communicate press or editorial mentions to featured members. Record expenses and in-kind services to member accounts.

Lead special projects to support the demonstration of ROI to member businesses.

Responsible for member e-mail audits and bounce backs. Member outreach for special offers, editorial listings, program participation, etc.

General data entry, maintenance, updating contacts, communicating with other departments, generating reports, e-blast maintenance, and member correspondence.

Attend occasional company events outside of regular business hours.

QUALIFICATIONS:

Bachelor’s Degree

Excellent attention to detail, communication skills, and customer service skills.

General knowledge of and enthusiasm for New York City’s five boroughs and all neighborhoods.

CRM experience a plus

Salary dependent on experience

EOE

Job Type: Full-time

Experience:

  • Call Center: 1 year (Required)
  • Customer Service: 1 year (Required)

Education:

  • Bachelor's (Required)

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone
  • In person