Call Center Representative

Auto Club of Southern California - Los Angeles, CA (30+ days ago)3.7


Customer Service Representative - Insurance and Membership Services - Remote-Work-From Home Potential

Earn $32,240 to $38,188 per year, depending on experience + benefits!

$1,500 sign on bonus for new hires with an active insurance license*

As a Full-Time, Customer Service Representative supporting one of our Insurance/ Membership Services Contact Centers, you would bring your expertise to a premier organization that is passionate about delivering quality customer service to our members. As a Customer Service Representative who meets performance expectations you will:

Work in a fast-paced corporate call center, engaging and educating our members who will look to your expertise for solutions and advice on their relevant needs.
Have future potential to work remotely, should you live within an 26-mile radius of our Los Angeles Contact Center and be able to attend coaching and training no less than once per month.
Attend a new hire training and onboarding program at our Los Angeles Contact Center.
Exceed member expectations by providing first call resolution with insight and product knowledge.
Work in our Los Angeles Contact Center with other professionals in a corporate environment.
Be part of a team driven to meet and exceed performance-based goals and be rewarded accordingly. We are passionate about helping customers, at all hours. This role requires availability to work evenings, some holidays and some Saturdays.
Our Customer Service Representatives earn up to $18.36 per hour, depending on experience (additional $1.00 an hour bonus for fluency in the Spanish language).

What you'll bring:
Our Customer Service Teams have excellent work ethics, are confident, bring job knowledge and the ability to utilize resources to provide excellent member service. Does this sound like you? You'll bring the ability to succeed in a structured, goal-oriented, call center and a commitment to completing the entire duration of the training schedule located in Los Angeles without interruption.

Qualifications

You'll need 1+ years of customer service experience (call center experience, insurance experience and insurance licensing is a plus)
High School Diploma or GED required/ Some college preferred, with excellent written/verbal/computer skills
Successful completion of Auto Club pre-employment assessments, background and drug screening
What's in it for you

We'll provide up to 4 months of paid training at out Los Angeles Contact Center to prepare you to provide quality customer service to our members. Our wide range of departments/product lines and geographical markets create exceptional career path opportunities. In fact, 90% of Manager promotions come from within AAA. Alongside ongoing career development and training we offer:

Eligibility for a performance based monthly incentive of up to 12% upon completion of training
Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses
Opportunity for pay rate increases for skill-based training totaling up to 19.9% in the first two years-with the first increase after 3 months following successful completion of insurance training
Future opportunity to work from home after six months, based on performance criteria

Benefits

Health care coverage for medical, dental and vision, employee life insurance & a wellness program offering free health screenings and incentives, as well as disability coverage & an AAA paid pension plan
Robust Employee Rewards/ Discount Program, discounts on automobile and homeowner's insurance, a AAA membership, and a credit union membership
401(k) Retirement Savings Plan

Who is AAA?

As North Americas largest motoring and leisure travel organization, AAA provides more than 16 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.

Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

  • The $1,500 sign on bonus includes new hires with one of the following Licenses: Personal Lines Broker-Agent, Property and Casualty Broker-Agent, or Property Broker-Agent and Casualty-Broker Agent in California.
Make AAA your next career move.

"Creating members for life by exceeding members' expectations through valuable products and legendary service."

Teamwork. Integrity. Dedication. Together, we make a difference

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.