Researcher/ Behavioral Scientist

Capital One - US - Vienna, VA

Full-time
Towers Crescent (12066), United States of America, Vienna, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Researcher/ Behavioral Scientist

Researcher / Behavioral Scientist ( Qualitative)- AI Design
The Artificial Intelligence (AI) Design team is looking for an experienced, compassionate, creative, and collaborative researcher / behavioral scientist to join our rapidly growing cross-functional team.

In this role, you will work on designing our suite of artificial intelligence products that aim to help people better manage their money. You’ll guide the team in discovering insights about customer needs, AND you’ll influence the team to use those insights to inspire and impact the customer experience!

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Who You Are

You are a passionate and empathetic researcher / behavioral scientist with keen observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Capital One's customers.

You can work with minimal direction, and you’re capable of working quickly while delivering high-quality outputs.

You will work on overlapping projects, so you’re good at managing competing priorities and organizing yourself.

More specifically, the team is excited to bring someone on who is….

EXPERIENCED – You have a deep understanding of behavioral science, and you have experience identifying and incorporating human insights into all phases of design and product development. You’re an expert in conducting, sharing, AND incorporating qualitative research, but you also have an interest in and respect for taking a quantitative approach.

COMPASSIONATE and CREATIVE – You are a kind, honest, and generous human being, and you’re awesome at putting yourself in someone else’s shoes. You also have a nimble, creative, and pragmatic approach to your work, and you're interested in pushing the boundaries of research.

COLLABORATIVE – You are a team player, and you enjoy working on cross-functional teams. You’ve successfully collaborated with UX Designers, Design Strategists, Content Strategists, Product Managers, Software Developers, Data Analysts, Data Scientists, and other Stakeholders.

What you’ll do

Conduct, share, and incorporate research that influences the product roadmap as well as the overall vision + strategy
Act as a thought partner and customer advocate in co-creation sessions with Design, Product, and Tech

Partner with other researchers and product teams to identify and prioritize research goals and questions

Identify the best method or mix of methods based on research questions, timeline, and resourcing

Leverage Design Thinking and Agile methodologies

Moderate 1:1 empathy interview sessions in a UserLab or home setting as well as run remote unmoderated studies

Utilize research tools such as Dscout, UsabilityHub, etc

Develop personas

Perform quick but thorough qualitative (and sometimes quantitative) data analysis to create insightful and actionable findings

Present research findings and insights to teammates and stakeholders

Effectively and intelligently influence the iteration of designs by pinpointing key data points from research

Work with product and tech partners to leverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritization

Evangelize research practices throughout the company, influencing partner teams

Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods

Basic Qualifications:
Bachelor’s degree or military experience

At least 5 years of experience in Research

Preferred Qualifications:
Master’s degree in Psychology, Anthropology, Ethnography, Sociology, HCI, Human Factors, or related field
7 years of UX research experience

Experience with Human Computer Interaction

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.