To carry out the business strategies at the property to make it a successful and profitable asset. Oversees all facets of the day to day operation of the hotel.
Job Duties and Responsibilities:
Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and monitoring staff
Planning work schedules for individuals and teams
Meeting and greeting customers
Dealing with customer complaints and comments
Addressing problems and troubleshooting
Ensuring events and conferences run smoothly
Supervising maintenance, supplies, renovations, and furnishings
Dealing with contractors and suppliers
Ensuring security is effective
Carrying out inspections of property and services
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
EDUCATION AND EXPERIENCE:
Minimum of two years' experience as an Assistant General Manager at a limited service property. Hilton/Marriott experience highly preferred.
Bachelor's Degree in Hospitality Management or Business preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Proficient in Microsoft Office products
Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.