Retail Manager

LEGOLAND Discovery Center Atlanta - Atlanta, GA (30+ days ago)3.4

The qualified individual must be available to work weekends and some holidays, with off days any other two days during the week.

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Atlanta!

About The Role

Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Retail Operations Manager to join our Management Team. The Retail Operations Manager is responsible for the day-to-day smooth and profitable operation of our Retail, Food and Beverage, and Photo areas of our dynamic attraction. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.


  • Manage the day-to-day operation of the retail and photo opportunity areas, ensuring efficiency, safety, and world class customer service for our internal and external customer.
  • Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
  • Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
  • Ensure the merchandising and display stock levels meet both brand standards and replenishment is carried out consistently.
  • Accountable for monthly and annual inventory control.
  • Oversee the timing of the stock orders to maximize key trading periods and factor in the lead times and IP rights involved for LEGO products.
  • Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
  • Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
  • Manages up to 5-6 direct reports; up to 20+ indirect reports. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
  • All other duties as assigned.

About You

  • Minimum of 3-5 years of service industry experience with 3 years of retail management experience required preferably in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
  • Proven ability to work on multiple projects simultaneously and multi task as necessary.
  • Extensive knowledge of computer including Microsoft Office - Excel, Outlook, and Word.
  • Proven ability to work on multiple projects simultaneously and multi-task as necessary.
  • Desire to work in fast-paced environments.
  • Commercially astute with strong budget management and forecasting abilities.
  • A natural team leader with a confident, assertive but approachable personality.
  • Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.


  • High School Diploma or GED required. College degree preferred.

About The Benefits

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine. Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

Job Type: Full-time

Salary: $45,000.00 /year


  • management: 3 years
  • Retail Management: 3 years
  • service industry: 3 years