HCBS Peer Navigator - Catholic Charities Community Services

Catholic Charities Community Services - Rochester, NY (30+ days ago)


Sharing his/her own personal experience of recovery and using a trauma-informed, non-clinical approach, the HCBS Peer Navigator will engage in activities to assist individuals on the HCBS Waiver in initiating recovery, maintaining recovery and enhancing the quality of personal and family life in long-term recovery.



1. Assist individuals in seeking and obtaining benefits and entitlements, food, shelter, permanent housing, etc.

2. Assist individuals with linkage to and system navigation within behavioral health and allied human services systems to access appropriate care.

3. Assist individuals in advocating for self-directed services.

Outreach and Engagement:

1. Assist individuals in companionship and modeling of recovery lifestyle, including participation in recovery activities that might be beyond the scope of treatment providers (e.g. recovery celebration event, attending a social event, etc.).

2. Raise the awareness of existing services, pathways to recovery and helping individual in removing barriers that may blocking access to his/her recovery.

Self-help tools:

1. Assist individual in selecting and utilizing self-directed recovery tools such as Relapse Prevention Planning and things that bring a sense of purpose and meaning into his/her life.

2. Assist individuals in connecting to natural supports that enhance the quality and security of life.

3. Assist individuals in making connections to self -help groups in the community.

Recovery Supports:

1. Provide recovery education and coaching for individuals on the waiver and their family members.

2. Offer one to one peer support.

3. Assist individuals with skill development that guides people towards a more independent life.

Transitional Supports:

1. Provide a bridge for an individual leaving jail, prison, institution or general hospital and moving into a residential setting.

2. Assist the individual in assimilating into his/her community.

Pre-crisis and Crisis Supports:

1. Provide companionship when an individual is in an emergency room or crisis unit or preparing to be admitted to detox, residential or other service to deal with crisis.

2. Provide peer support in the individual’s home or in the community to support them before (or in) a crisis or relapse.

3. Develop crisis diversion or relapse prevention plans.


1. Maintain accurate documentation of all services provided to individuals in accordance with standards set by funding sources in the Electronic Health Record database.

2. Participate in team meetings, case conferences, and case reviews.

3. Participate in staff, department, and agency meetings or activities.

4. Represent Catholic Charities Community Services on appropriate boards and committees as assigned by Supervisor.

5. Assure compliance with all applicable local, State and Federal regulations and agency policies.

6. Attend mandatory training.

7. Other duties as assigned by supervisor.


Peer Specialist Certification or Recovery Peer Advocate Certification is required.


High School Diploma or GED with at least 1 one year of relevant experience working with substance use disorders and or serious mental illness.

Must have knowledge of behavioral health system and resources.

Must have familiarity and sensitivity to mental health and substance abuse issues.


· Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.

· Possess excellent verbal and written communication skills.

· Previous experience working with diverse populations, including low to moderate-income families.

· Ability to multi-task and prioritize duties.

· Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques.

· Ability to read write and interpret written documents

· Ability to maintain absolute confidentiality in regards to all records reviewed including consumer records, employee records and billing records.

· Proficiency and experience with PC’s and Microsoft applications.

· Ability to analyze and interpret data and to handle problem resolution.

· Possession a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.

· Continuous use of a reliable, registered and insured vehicle.

· Ability to travel in all weather conditions throughout the Counties served.

· Demonstrate full adherence to the CCCS Code of Conduct and all policies/procedures related to compliance.

· Bilingual (Spanish/English) or ASL/English desirable.

· Demonstrate commitment to Agency Mission Statement.

· Ability to meet the following physical requirements with or without reasonable accommodation:

Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle;

Stand, sit, walk, bend, stoop, kneel, and reach;

Climb up or down stairs;

Able to reach above or below shoulders;

Occasionally lift or move objects weighing up to 10 lbs.;

Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.

Job Type: Full-time


  • working with substance use disorder and/or mental illness: 1 year (Required)


  • High school or equivalent (Required)


  • Peer Specialist Cert or Recovery Peer Advocate Cert (Required)