HUMAN RESOURCES CALL CENTER ADVISOR

Bon Secours - Richmond, VA (30+ days ago)3.9


Serves as the first point of contact for HR inquiries that come into the HR Operations Center from employees and managers via phone, fax, email, or AskHR. Independently researches and analyzes data to provide timely and accurate solutions utilizing standardized scripts and procedures.

JOB REQUIREMENTS

1. BS/BA degree or related work experience or the equivalent combination of formal education/training and experience
2. Ability to deal effectively with dissatisfied customers and to maintain objectivity under pressure
3. Strong communication, interpersonal, organizational, analytical, problem-solving, and listening skills
4. Ability to handle multiple customer requests in a timely manner and maintain effectiveness amid distractions
5. Strong attention to detail (particularly with entering data)
6. General computer skills including the ability to use the range of Microsoft products (e.g., MS Office, Outlook/Exchange)
7. Ability to learn a variety of HR point solutions and effectively navigate a computerized data entry system
8. Ability to deal with ambiguity and to work with diverse people
9. Flexibility to accommodate staff scheduling changes
10. Ability to deliver high-quality customer service consistently in a professional manner
11. Ability to develop and deliver oral and written communications which convey complex information in a simple,easily-understood manner
12. Ability to identify and analyze issues based on system data or other available information
13. Ability to understand and appreciate the concerns, interests, and feelings of others
14. Ability to work as a team member and collaborate effectively with other members of HR Operations Center
15. Ability to identify when customer issues need to be escalated