Operations Manager with HR Focus

Extended Hands of Hope - Broomfield, CO


Do you have a personal desire to do meaningful work that contributes to the betterment of society and help those who are under served in our community? Do you have professional business skills and acumen that you want to lend to a greater cause? Have you been looking for work with a higher purpose? This position is a unique and exciting opportunity to pour your passion and business prowess into something bigger than yourself - enabling the healing and hope for many by paving the way for our organization to grow, expand, and continue offering excellent services for years to come.

About Extended Hands of Hope (EHH)

We are a 501c(3) Colorado nonprofit organization that operates in a faith-based environment and culture to help child victims of sex-trafficking and exploitation. Our mission is to offer safe housing and supportive services to sex trafficking survivors, empowering them to move forward with hope and dignity. Our work is difficult, yet incredibly rewarding to us and our girls we support. We have multiple programmatic elements that provide wrap-around care toward the aim of building our girls up to live productive and healthy lives beyond their trauma.

Job Summary

The Operations Manager (OM) is a strategic mission-focused leader. This role reports to the CEO. The successful candidate will be a hands-on and participative manager and will lead and develop an internal team to support the following areas: finance, business planning and budgeting, human resources, administration, and IT.

The OM will play a critical role in partnering with the senior leadership team in strategic decision making and operations as EHH continues to grow and work on enhancing our quality programming in order to broaden our reach and expand our capacity. The OM will be responsible for leading and managing the day-to-day operations of EHH.

Required Experience and Skills:

  • Minimum of a Bachelor’s in Finance or Business Administration, or related field required
  • At least 3-5 years of overall professional business management experience
  • At least 2-3 years of broad financial and operations management experience required
  • Nonprofit experience highly preferred
  • Previous experience overseeing HR functions and grant management
  • High-level ability to read and translate financial documents to leadership staff and the Board of Directors
  • Proficient working knowledge of computers, various software programs, and general IT competency
  • Commitment to the values and mission of Extended Hands of Hope

Job Duties & Responsibilities (include, but are not limited to):

Financial Management

  • Analyze and present internal financial reports in an accurate and timely manner to the CEO
  • Coordinate and lead the annual audit process along with the CEO and Board Treasurer
  • Oversee and lead budgeting and planning processes in conjunction with the CEO and BOD
  • Manage and handle all accounts receivable and payable in partnership with the bookkeeper
  • Implement a contracts management and financial management/reporting system; ensure that all state, county, and local contracts are managed and are being adhered to according to required specifications for each entity
  • Update and implement all necessary business policies and accounting practices; improve the finance department’s overall policy and procedure manual
  • Effectively communicate and present the critical financial matters to the CEO in a timely manner

Human Resources, Technology, and Administration

  • Further develop and manage all EHH’s human resources policies and procedures
  • Coordinate all department recruiting, interviewing, on-boarding, training, and separations
  • Assist with developing procedures that create a happy and healthy nonprofit within EHH, including researching best practices and overseeing compliance with policies
  • Create and manage all job descriptions and ensure that all open positions are filled
  • Develop and oversee all HR policies and procedures, and ensure they are in line with federal and state employment and nonprofit regulations
  • Conduct regular check-ins with Avanti House and administrative staff to resolve any issues or concerns that arise, and be available for any emergencies
  • Monitor employee records to ensure that employees are paid accurately through regular work pay, overtime, PTO, and other benefits and allowances
  • Work with bookkeeper and staff supervisors to oversee payroll
  • Manage staff appreciation procedures in partnership with department supervisors and office manager
  • Work directly with hiring managers and office manager to oversee, manage, and properly record all personnel files according to company policies and guidelines
  • Manage all third-party vendors for operations and for Avanti House
  • Manage administrative and facilities functions to ensure all needs are met and in compliance with state, county, and local government entities and partners

Organizational Systems, Policies, and Structures

  • Work in partnership with the CEO and BOD to create a strategic plan
  • Coordinate the annual operations plan and budget in partnership with the CEO and BOD
  • Lead the performance management process that measures and evaluates progress against goals for the organization along with the CEO and BOD

Resource Management and Fundraising

  • Assist in developing, implementing, and regularly reviewing a strategic development plan
  • Ensure all house needs and program needs are met through donations and volunteers
  • Communicate regularly with the Grant Writer to ensure accurate information and reporting
  • Work closely with the CEO and the BOD to assist with all EHH events
  • Communicate all organizational needs to CEO and Development Director in a timely manner

Required Skills:

  • Understand and demonstrate engagement in the core values of Extended Hands of Hope and guiding values and philosophies for our programs
  • Represent Extended Hands of Hope in a positive manner at social activities and events
  • Strong leadership and management skills with demonstrated experience
  • Ability to work well with a diverse team of individuals and clinical staff
  • Ability to handle stressful and demanding situations
  • Committed transparency, honesty, and integrity
  • Strong communication skills both written and verbal
  • Knowledge of government contract management and knowledge and experience in organizational effectiveness and operations management implementing best practices
  • Excellent computer skills and proficient in Excel, Word, Outlook, and Access
  • Excellent interpersonal skills and a collaborative management style
  • Budget development and oversight experience
  • A demonstrated commitment to high professional and ethical standards
  • Knowledge of Federal and State Employment Laws
  • Knowledge of tax and other compliance implications of non-profit status
  • Open to direction and collaborative work style and commitment to get the job done
  • Ability to respectfully challenge and debate issues of importance to the organization
  • Understanding of trauma-informed care to better understand the working environment
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level working in a challenging and growing working environment
  • Strong time management and organization skills
  • Strong conflict resolution skills
  • Strong ability to manage and oversee the human resources department and duties


  • Medical insurance (currently 50% covered premium)
  • 2 complimentary therapy sessions per month (external to the program)
  • 3 weeks of Paid Time Off per year

Conditions & Special Requirements

  • Must pass FBI and CBI background checks
  • Must pass a credit check due to financial nature of role
  • Must pass MVR check and have no driving major violations in the past 7 years such as DUI
  • Must have no past history of violence, child abuse, or felonies
  • Must agree to supporting the faith-based operations and work to support the faith-based culture within and throughout the organization

Job Type: Full-time

Salary: $43,000.00 to $48,000.00 /year


  • Financial Management: 3 years (Required)
  • Human Resources Management: 5 years (Required)
  • Business Management: 5 years (Required)
  • Operations Management: 3 years (Required)
  • IT/Administration Mgmt: 3 years (Required)


  • Bachelor's (Required)


  • Broomfield, CO (Preferred)


  • CO Driver's License (Required)


  • read, write, speak English (Required)

Work authorization:

  • United States (Required)

Benefits offered:

  • Health insurance
  • Paid time off