Communications & Community Engagement Coordinator

Tenderloin Museum - San Francisco, CA



The Tenderloin Museum opened in 2015 with the intersecting goals of promoting a deeper understanding of the history of the Tenderloin neighborhood, re-imagining our collective future, and supporting our current, vibrant community. To accomplish these goals, the museum enacts a three-pronged approach: a critically-acclaimed permanent history exhibition, community-driven programs and walking tours, and economic support through tourism and local partnerships and hiring practices.

The Communications & Community Engagement Coordinator is an integral part of the Tenderloin Museum, playing a significant role in marketing and public relations. The Communications & Community Engagement Coordinator also serves in an important public-facing role, acting as a customer service representative, visitor services agent, and retail salesperson. Additionally, as part of a close-knit staff team, the Communications & Community Engagement Coordinator will be encouraged to generate ideas, grow in this position, and use their wide skillset to make a meaningful difference at the Museum. The Communications & Community Engagement Coordinator must be passionate about the role of this unique nonprofit museum to promote the history and character of the Tenderloin neighborhood through educational, artistic, and partnership-oriented programs. The position is best suited to someone who has strong writing skills, is detail and deadline-oriented, is comfortable with technology, and also has experience serving a diverse community in a public-facing role.



  • Conceptualize and write a wide range of copy, and contribute to core marketing functions, such as writing press releases, creating a weekly MailChimp e-newsletter, contributing to Facebook Twitter and Instagram, updating website text in Squarespace
  • Generates public programming ideas, supports public program logistics such as communication with programming partners and AV
  • Contributes to strategy of short and long term marketing targets and business objectives
  • Support program evaluation by coordinating audience survey distribution, data collection, and analysis
  • Serve as the first-point- of-contact for the general public by acting as front desk attendant, answering phone calls, selling museum tickets, and conducting retail sales


  • Coordinate the membership program by maintaining member data, answering member questions, and producing thank-you letters
  • Contributes to financial systems by creating invoices, supporting financial reporting, and tracking checks in accordance with museum accounting practices
  • Sells Museum tickets and conducts retail sales, tracks and reports sales to the Operations Manager as required by Museum protocols and internal accounting controls
  • Support event rentals as needed
  • Supports tourism outreach as needed
  • Additional responsibilities and tasks as required


  • Excellent oral and written communication skills
  • Excellent computer skills; overall comfort with technology
  • At least 1-2 years of professional experience in a similar role at a nonprofit art, humanities, or informal education environment highly desirable
  • Bachelor-level degree or equivalent experience required
  • Ability to be highly organized and detail-oriented
  • Demonstrated troubleshooting and problem-solving abilities
  • Proficiency with Mac OS and Windows/PC required
  • Ability to work effectively with people from all walks of life
  • Ability to thrive on a small team, to take responsibility, and to meet deadlines
  • Confident, open to learning and able to take constructive feedback
  • Ability to move from place to place; lift and carry up to 25 pounds short distances


Open until filled; desired start date is November 15th

The Tenderloin Museum is committed to providing equal employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, ancestry, genetic information, citizenship, marital status, pregnancy, veteran status or any other class protected by applicable law.

Job Type: Part-time

Salary: $17.00 to $19.00 /hour