Business Operations Manager

Vivint Smart Home - Lehi, UT3.5

Full-timeEstimated: $68,000 - $93,000 a year
Job Description
Why you’ll be excited to work at Vivint Internet

We are on a bold mission to offer a new model to how we provide home internet and connect the things you care about in your home built around our industry-leading millimeter wave technology and our deep focus on customer experience. We are a growth-stage, Series-B company with investors that include Blackstone and Peter Thiel, that has developed a new mesh wireless technology that enables us to quickly enter new markets and offer internet speeds up to 1Gbps with fiber grade capacity across large suburban areas. We know that most people aren’t happy with their home internet service today but haven’t really had many choices for broadband either. We aim to change that, quickly.

What excites us is an opportunity to disrupt a trillion-dollar industry with a cutting-edge technology and a market leading customer experience. We have over 10,000 customers today in two metro markets and are looking to launch several new markets this year using our next generation technologies that will provide a very differentiated customer experience.

As a growth-stage company aligned with the Vivint family, we combine a depth of capabilities and resources of our parent company with the ambition, culture and agility of a Series B startup. Our multinational team, comprised of veterans of Clearwire, Google, Sprint and Rise, is dual headquartered in two of the hottest tech centers in Santa Clara, CA and Lehi, UT.


This position is located in Lehi, UT (preferred) or in Santa Clara, CA. As a Business Operations Manager at Vivint Internet, you will closely work with leaders across the organization to drive mission-critical projects to completion. You will be responsible for identifying, scoping, and managing these highly important and front-line projects. Projects will have an emphasis on internal processes and systems with a heavy focus on metrics, data analysis, and business objectives. You will drive these projects from kickoff to delivery. You will ensure the work is well understood, is resourced appropriately, and is executed successfully across multiple departments. This is not only a tactical role. You’ll use your strategic thinking skills and drive successful organizational long-term plans while working on multiple, highly detailed projects. As the business scales, it is critical that you develop methods to help the business get their work done effectively and efficiently while being the champion promoter of critical thinking and continuous process improvement.

What excites you about this role:
Serve as a bridge between the strategic and tactical elements of a high-growth business
Take the lead in driving business processes and ensuring the company is executing to max potential
Help define business metrics including Key Performance Indicators (KPIs) and associated measurement methodologies
Work hand-in-hand with our Data Analytics team to drive and promote data-driven decisions
Help the Data Analytics team define research and extract Business Intelligence from their analysis
Plan and implement impactful process improvement initiative across the business
To have an opportunity to grow your role and leadership impact further and faster as part of a rapidly scaling new business
The opportunity to collaborate and have impact across multiple areas of an innovative company
You enjoy organizing and managing complex projects that span multiple organizational functions and have non-linear dependencies
Having a positive impact on peers and associates that you help to coordinate and deliver with
Working in a high-growth environment focused on customer satisfaction

What excites us about you:
BA/BS degree in business or operations related field
Minimum of 5 years solid, relevant business operations experience
Consulting experience at a top-tier firm (e.g. Bain, McKinsey, BCG) or business operations experience at a top corporate company highly preferred
Ability to think both strategically and tactically with a strong bias for action
Continual process improvement is a core tenet of how you approach work
Your ability to wear multiple hats and quickly pivot within a dynamic work environment
Your experience in tech/telecommunications and/or high growth platform creation
Business Operations

Experience with requirements gathering and analysis across departments for core operational processes and projects
Experience developing operational plans to address identified gaps and manage the implementation of recommended solutions
Experience discussing, designing, documenting, and managing decision recommendations to varied audiences and executive leadership
Experience partnering with cross-functional teams to develop, support, and report metrics and KPIs
Experience identifying key levers for driving profitability though efficiency growth in both revenues and costs
Exceptional communication skills; The ability to listen and interpret underlying team needs and also make compelling recommendations for improvements
Proven track record of developing, documenting, presenting, and implementing functional requirements that lead to the implementation of new cross-functional business processes
High level of proficiency in Excel and MS Office suite
Moderate or greater level of proficiency with visualization tools (Tableau, Power BI, etc)
Solid understanding of business, marketing, and financial concepts
Familiarity with enterprise CRM systems and tools
Leadership in a High-Performance Environment

Mentoring team members and colleagues in a variety of business operations topics
Ensure that business best practices are following via quality checks and not be afraid to be transparent and forthright with observations and findings
Lead collaboration with different teams
Build business cases and buy-in to support new initiatives and activities

We take care of our own:
Free catered lunch, snacks and drinks; new menu daily
Paid holidays and flexible paid time away (we’re big fans of unlimited!)
Your choice between Mac or PC
Casual dress code & flexible working environment
Onsite gym (UT & CA) & health clinic (UT only)
Comprehensive benefits including medical, dental, vision, life coverage and 401k match

Find out more about what it's like to work here: