Front of House Associate

Children's Theatre Company - Minneapolis-Saint Paul, MN

30+ days agoPart-time

Children’s Theatre Company is seeking qualified candidates for the position of Front of House Associate. This is a part-time position with a variable schedule. Benefits include sick and safety time and well as complimentary tickets to performances.

ORGANIZATIONAL DESCRIPTION:
Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children's Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.
POSITION SUMMARY:
To provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. While the primary duties of this position will be front of house to start with, all employees will also be cross-trained in a variety of different departments including ticketing, safety and security, and events.

ESSENTIAL FUNCTIONS:

  • Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive.
  • Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance.
  • Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system.
  • Assist in making sure that the patrons all leave the theatre safely post performance. Help clean the theatre and restock concessions and gift shop for the next performance.
  • Represent Children’s Theatre Company at both internal and external events as requested
  • Attend trainings and meetings as required
  • Perform other duties as assigned by the House Manager and/or Performance Supervisor.
  • Project the brand image of CTC through actions and behaviors at events and at the theatre

POSITION QUALIFICATIONS:
Must be able to work independently and self-motivate. Must be able to lift and move items (program boxes, concession boxes, merchandise, etc…) up to 50lbs, assist patrons up and down steps repeatedly, and stand for long periods of time. Must have a willingness to wear the required uniform (CTC provided shirt) Applicants must be at least 18 years old.

Competency Statement(s)
Positive, calm, professional attitude with pleasant disposition and a desire to be a team player. Excellent customer service and management skills with the ability to communicate effectively with a diverse group of people. Good attention to detail and sound decision making ability during all types of situations, including ones involving high stress and emergencies. Must be able to work independently and self-motivate. A passion for the arts is a plus.
Experience

  • Customer service experience including working with diverse groups of people
  • Previous ushering or customer service experience in a non-profit or arts organization is preferred

SKILLS & ABILITIES:
Computer Skills

  • Ability to quickly learn institutional programs such as Square and Paycom

Certificates & Licenses:
The position is required to be certified in CPR/AED/First Aid. Training is provided for candidates who do not already possess this certification.

Other Requirements:
MUST be available at least two weeknights and one weekend day during the run of performances.

DIVERSITY AND INCLUSION STATEMENT:
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

TO APPLY
Please send a cover letter and resume to Andrew Robertson. Please include the title of the position to which you are applying in the subject line of the email.

Job Type: Part-time

Salary: $11.25 to $11.50 /hour