National Engagement Specialist - Oak Brook, IL

ePlus Technology, Inc. - Oak Brook, IL (30+ days ago)3.5


Job Purpose

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As a National Engagement Specialist, you will manage delivery of National and Global Deployments in coordination and support of professional services projects. You will support managed out tasking customers, implementation of business process and procedures and assist with marketing of support services to customers and internal sales staff.

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities

  • Facilitate service that meets customer service level agreements, including quality customer satisfaction pertaining to onsite staff and
  • Manage the customer experience for delivery of services for assigned clients
  • Provide data for account reconciliation
  • Maximize account growth opportunities including identification of up-sell opportunities within existing account base
  • Provide necessary data in support of quotes and contracting of change orders
  • Hold regular face-to-face client meetings at least once every quarter, with digital/voice communications every 1-2 weeks, to ensure alignment
  • Assist in Marketing of the support services business including customer and sales presentations
  • Full ownership for the delivery of assigned projects and Managed Out Tasking sites which can include onsite contractors/employees
  • Manage sub relationships including building sub network
  • Ensure profitable services engagements
  • Keep management informed of any issues related to assigned projects
  • Effectively apply ePlus methodology and enforce project standards
  • Minimize company exposure and risk on project

Corporate Responsibilities

  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent and ethical manner
  • Adhere to corporate policies and procedures

Job Knowledge/Skills:

  • Able to work independently and as part of a fast-paced team environment
  • Strong communication abilities
  • Strong client-focus and high-level customer service expertise
  • Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc

Education and Experience:

  • Relevant degree and/or professional qualifications
  • Minimum 1-3 years of experience in a client-facing position

Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year

Experience:

  • Customer Service: 3 years
  • It Project Management: 1 year
  • Project Coordination: 1 year

Education:

  • Bachelor's

Location:

  • Oak Brook, IL

Language:

  • English

Required work authorization:

  • United States

Shifts:

  • Morning
  • Mid-Day

Required travel:

  • 25