Customer Service Representative

Nassau Lens Company - Northvale, NJ (30+ days ago)


*POSITION PURPOSE*:

This position is responsible for establishing and maintaining relationships with customers on behalf of Nassau Vision Group by being the front-line customer service representative for each customer contact to ensure that all customer requirements are completely met in a positive, professional manner.

PRIMARY RESPONSIBILITIES:

  • Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
  • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
  • Effectively communicate the products, promotions and services offered.
  • Process customer orders in a courteous, efficient and timely manner.
  • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
  • Communicate effectively with the Customer Service Manager. Update them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
  • Regularly attend and participate in team meetings.
  • Other duties as assigned by Manager.

EDUCATION AND QUALIFICATIONS:

  • High School diploma, GED or equivalent.
  • Minimum of two years of customer service, call center experience.
  • Must be articulate, a good listener with excellent command of the English language in both written and oral forms.
  • Ability to provide a welcoming, positive experience for customers via regular inbound and outbound calls.
  • Ability to identify and meet customers’ needs and requirements.
  • Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
  • Adaptable to changing priorities and ability to work effectively with short deadlines.
  • Must be hardworking, a self-starter and a problem solver.
  • Data entry skills with demonstrated ability to type accurately a minimum of 30 wpm.
  • Working knowledge in MS Office.
  • Able to sit throughout shift and must be able to walk or stand for extended periods
  • Work well with others in a spirit of cooperation and teamwork
  • Dedicated to providing excellent customer care
  • Commitment to company values, continuous self improvement and learning
  • Previous optical industry experience, preferred

Job Type: Part-time

Salary: $12.00 to $14.00 /hour

Experience:

  • Call Center: 1 year (Required)
  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Work environment: Call center