Medical Receptionist,Lead

DaVita Medical Group - Torrance, CA

Full-time
OVERVIEW OF POSITION:
Responsible for greeting patients, answering phones, processing a variety of paperwork, processing check-in/check-out, collecting co-pays and payments, and performing other various front office duties in a fast-paced, customer-oriented, clinical environment.

ESSENTIAL FUNCTIONS:
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Perform all duties and responsibilities of a Medical Receptionist.
Assists supervisor/manager in scheduling staff, training, problem-solving and troubleshooting.
Provides ongoing communication between management and staff.
Handles patient complaints.
Assists supervisor with data collection for monthly reports.
Participates in the development of policies and procedures for the department.
Assists supervisor/management with long-range planning projects.
Provides coverage for the Medical Receptionist as needed (i.e., breaks, meal periods, planned/unplanned absences).
Cross-trains to work as receptionist in various areas (i.e., ICC, Medical Specialty, Surgical Specialties, Behavioral Health, etc.).
Assists supervisor with bank deposits and reconciliation.
Assists supervisor with provider schedules as needed.
Assists supervisor/management in developing and implementing plans to improve patient satisfaction.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.