Call Center Representative - Healthcare

Meridian Medical Management and Origin - Windsor, CT (30+ days ago)3.5


Job Description:
MERIDIAN MEDICAL MANAGEMENT is a leading provider of revenue cycle, EHR, business intelligence, analytics, and system integration services to a diversified set of physician groups, including multi-specialty medical groups, academic practices, accountable care organizations, specialty groups, and integrated delivery networks. Leveraging over a decade of experience, Meridian’s team of professionals enable some of the country’s most prestigious medical groups to optimize revenue cycle performance, secure actionable business intelligence and drive practice growth.

POSITION SUMMARY:
We provide medical billing services to clients including hospital affiliated groups, multi-location

specialty practices and solo practitioners. In this role, you will provide excellent customer service to patients and clients in our Windsor, CT call center. This is accomplished in a team environment and requires attention to detail, customer service skills and time management skills.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Process verbal and written inquiries related to physician services.

Answer questions, inquiries, and concerns regarding accounts.

Provide problem resolution and support to internal and external customers including clients, patients and third party carriers.

Maintain acceptable/baseline level of customer calls processed per week.

Verify patient eligibility.

Work with contacts in various departments on patient billing and credit issues.

Requests backup documentation as needed to bill, rebill or resubmit claims.

Complete correspondence responsibilities including written letters/forms and telephone contact.

Handle sensitive and confidential information in a professional manner.

Follow Company and Client Specific Guidelines.

Required Experience:ADDITIONAL RESPONSIBILITIES & SKILLS:
Demonstrates effective, professional verbal and non-verbal communication skills.

Proven ability to handle multiple projects and meet deadlines.

Creative, flexible, and innovative team player who demonstrates the ability to work collaboratively to identify and help resolve enterprise-wide challenges.

Exemplary professional demeanor and appearance

EDUCATION/TRAINING:
High School Diploma required, Associates degree preferred.

EXPERIENCE/ QUALIFICATIONS:
Minimum of 6 months experience in a call center environment.
Minimum of 6 months of customer service experience.
Minimum of 6 months of work experience in a medical billing or physician office setting
Prior experience with Microsoft Word and Excel.
Prior experience with various computer software and demonstrated ability to navigate through computer systems.
Experience analyzing medical insurance data.
Working knowledge of medical billing process/concepts.
Experience meeting deadlines through applied time management and organization skills.
Prior experience resolving customer issues.
Prior experience and knowledge of IDX billing system software.
Experience in third party billing? Knowledge of insurance industry.
Working knowledge of medical billing process/concepts.
Ability to read, analyze and interpret Explanation of Benefit (EOB) forms.
Desire to work as a team player.
Strong verbal and written communication skills.
Ability to effectively communicate with multilevel personnel, medical professionals, clients, public and other representatives of the business.
Strong interpersonal skills.
The Call Center Customer Service Representative position requires a Monday Friday schedule from 11:30 am to 7:30 pm.
Meridian Medical Management is an Equal Opportunity Employer M/F/D/V/Drug Free Workplace

Keyword: Customer service, call center, medical billing, medical claims
From: Meridian Medical Management and Origin