Restaurant Success Associate

Resy Network Inc - Charleston, SC

Full-time
WHO WE ARE:
Resy is a reservations platform, built and powered by restaurant lovers.

Launched in New York City in 2014, the company is co-founded by Ben Leventhal, co-founder of Eater.com; Michael Montero, co-founder and former CTO of CrowdTwist and current Techstars mentor; and Gary Vaynerchuk, noted social media expert, entrepreneur and investor. Other company leaders have deep experience in restaurants and hospitality, too.

Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. With Resy, you're an insider — and the amazing world of restaurants is just two taps away.

Rated as one of Built In NYC's "100 Best Places to Work," Resy is actively hiring in multiple cities. Come join our growing team!

ABOUT THE ROLE:
Our business is growing rapidly and we are looking for a Restaurant Success Associate in Charleston to join our team. Working alongside our Implementation, Support and Restaurant Success teams, your primary responsibility will be to provide outstanding service and support to our restaurant partners in order to ensure they are getting the most out of the Resy experience.

Applicants must be based in Charleston, SC.

WHAT YOU'LL DO:
Oversee a large portfolio of restaurant customers around the US
Work collaboratively with Support, Implementation and Restaurant Success teams to ensure a high quality experience for our restaurant partners
Respond to and resolve any troubleshooting issues that have been escalated from the Hospitality Coordinators and Support teams
Escalate issues as needed for strategic and higher touch restaurant partners
Represent the voice of our restaurants internally, to ensure we are focused on and providing the right solutions to our restaurant partners
Monitor product utilization, sentiment, business metrics, customer satisfaction (NPS and CSAT) scores, etc. to identify at-risk partnerships
Regularly engage with customers to introduce new products and features that might be valuable to their business and to ensure their success on the ResyOS product
Regularly document partner communications, sentiments, and success metrics via internal communications and record-keeping
Represent the standards and values that Resy stands for both internally and externally to our partners

WHO YOU ARE:
You have 1+ years working experience in restaurants, account management or relevant Saas start-up environment
You are empathetic and have the ability to put yourself in the shoes of others
You have an interest in working in a fast-paced, high-growth startup environment
You are highly communicative, have a keen eye for detail, and have exceptional organizational skills
You are flexible and nimble, have a strong sense of urgency, and can stay calm under pressure
You have strong technological aptitude and are proficient in Google G-Suite and Apple products
Your schedule is flexible and you are able to work restaurant hours, including nights and weekends if needed
You are passionate about restaurants and the hospitality industry

BIG PLUS IF YOU HAVE:
Working knowledge of reservation-management systems and restaurant operations

WHAT WE OFFER:
Competitive salary
Full benefits (Medical, Dental, Vision, FSA, LTD, 401(k), Commuter Benefit, Life Insurance)
Flexible Paid Time Off
Paid Parental Leave
Professional Growth Opportunity Budget
Wellness budget
Quarterly credit toward dining at your favorite Resy restaurants
No shortage of good restaurant recommendations
Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Resy is operated by RESY NETWORK, INC. (hereinafter, "we", "our" or "us"). We respect your privacy and are committed to protecting your information. Your provision of your personal information to us is completely voluntary. "Personal information" is information that can specifically identify you. We do not collect personal information unless you submit that information to us. Please refer to our Privacy Policy for more information on how we collect and process your personal information.

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