LIS Product Specialist

Vanderbilt University Medical Center - Nashville, TN (30+ days ago)3.8

Full-time

LIS Product Specialist (Lab Info Systems)

Analyze operational processes and information generation or utilization. Design, develop, manage, test, train, implement and support computer-based information systems. Manage multidisciplinary teams within Health IT for continuous process improvement, maintenance functions and support for business operations, analyst and programmers with technical problems. Mentor, train and educate lower level resources.

Must have knowledge of Millennium PathNet, Cerner CoPath Plus, and/or Millennium Helix and/or Soft Lab and Soft Bank or prepared to become a subject matter expert in all areas.

Key Functions and Expected Performances:
  • Knowledge Level: Each Position must contain a level of knowledge of all the applications within the LIS team to manage and support. As the employee grows and develops, their ability to be an SME within each application is achieved and changes. End result and goal is that any level can do basic support and on call while employees grow in the knowledge and understanding of the applications utilized on the team and less support by the vendor.
    • Associate Product Specialist
      • Pathnet, Copath Plus, Helix end user experience
      • Experience Laboratory Specialist
      • SME for any one of the applications
      • Knowledgeable/engaged in basic understanding of laboratory applications
      • Understanding of SQL to perform basic database queries
    • Product Specialist
      • Pathnet, Copath Plus, Helix Tables experience
      • Interface understanding/troubleshooting
      • Experience Laboratory Specialist with implementation experience
      • SME for any one of the applications and understanding of the other systems
      • Understanding of SQL to perform moderately complex database queries
    • Senior Product Specialist
      • Pathnet, Copath Plus, Helix in depth Tables experience
      • Pathnet, Copath Plus, Helix in depth understanding/experience of the Core Code build
      • CCL, Crystal Reports, SQL report writing experience
      • Interface Configuration Experience
      • Experience Laboratory Specialist with implementation experience
      • SME for any one of the applications and understanding of the other systems
      • Understanding of SQL to perform moderately complex to extremely complex database queries
  • Communication.
    • Communicate effective oral, aural and written skills with work groups, including internal LIS team members, HITS team members, Business Partner members as well as external participants
    • Willingly share knowledge with other teams and team members
    • Work collaboratively with other teams to expedite resolution to problems
    • Prepare and deliver presentations to a teams and user presentation
    • Communicate problem resolution to users and staff seeking feedback as to action taken to resolve a problem and the success or non-success
    • Review feedback and take appropriate action seeking directions and assistance from team leader/mentor
    • Provide written program documentation as per standards
    • Provide timely status reporting as required or needed
  • Integrity and security of data
    • Ensure the integrity and security of institutional data
    • Promote confidentiality, security policies and procedures
    • Provide support for user security processes
    • Mitigate the impact of data across systems
    • Collaborate on team maintenance support and workflows between clinical and financial systems
  • Analysis and Definition
    • Conduct interviews with end users, vendors and staff to determine needs/requirements
    • Review information on more complex assignments/projects with team leader/mentor, seeking input and direction
    • Prepare functional and technical specifications along with appropriate supporting documentation including, but not limited to, recommendations, ROI , project scope, costs, and others requested
    • Effectively identify problems, risks and their resolutions
    • Recognize and point out procedural and technical impacts on assignments/projects in an environment of integrated systems. Seek advice and direction from team leader/mentor to assure the impact is properly addressed
    • Analyze individual assignments and provide accurate time frame estimates for completion
  • Technical Knowledge
    • Provide a variety of programming duties with direction
      • SR submissions for vendor supported tasks
    • Develop effective, efficient internal design and detail pathway workflow documentation
    • Adhere to basic programming standards
    • Produce/build programs within regulatory agency guidelines
    • Collaborate with the QA teams and business partners to establish comprehensive and detailed functionality test plans
    • Collaborate with the QA teams and business partners to establish comprehensive and detailed test plans for regulatory requirements
    • Relational DB retrieval ability to provide ad hoc information and data analysis
      • DA and DA2 Queries
      • CCL Queries
      • SQL Queries
    • Intense knowledge of interfaces and integration
    • Strong knowledge of operating systems and support tools
    • Use debugging tools and monitor effectively
    • Maintain skills and programming languages as commensurate for experience level
  • Application support
    • Ownership of Incident management and problems resolution processes.
    • Effectively work with users to understand problem and recognize and define needs/problems within the appropriate processes
    • Ability to distinguish critical needs/problems and prioritize among less urgent needs
    • Follow through from analysis to problem resolution, modifying software as necessary
    • Facilitate quality customer service
    • Provide on-call support as assigned (but not limited to)
      • Millennium Pathnet (Gen Lab, Micro…etc)
      • Millennium Helix
      • Copath Plus
      • SCC Softbank
      • 3rd party software to support all the applications
    • Continually increase breadth and depth of application knowledge
    • Understand integration and interfacing among systems
    • Create documentation for continuous process improvement, education and training
  • Professional development
    • Actively identify and participate in training, education and development activities to improve knowledge and performance to sustain and enhance professional development
    • See learning as a part of work
    • Actively seek understanding of VUMC organization and goals
    • Demonstrate professionalism at all levels
    • Demonstrate willingness to learn new skills
    • Accept constructive criticism
    • Demonstrate initiative in self-directed learning
    • Provide guidance and training to others
    • Conduct peer review when requested
    • Conduct review of supervisors when requested
  • Leadership
    • May function as team leader for projects with small to medium scope and may assume project management responsibilities as assigned
    • Must be able to identify the project scope, perform resource analysis
    • Demonstrate ability to build and lead project teams by prioritizing tasks and work assignments effectively by delegating tasks as appropriate with documentation and target dates
    • Utilize project management tools/software as appropriate
  • Procedures and Processes
    • Follow incident management and change management procedures
    • Perform design reviews and technical reviews when appropriate
    • Perform functionality testing for accuracy of request
    • Perform daily, weekly, monthly, semi-annual and annual maintenance tasks for database maintenance
    • Follow escalation procedures according to departmental policies and procedures
    • Document problem resolution appropriately (i.e., Solve, Change)
    • Incorporate Disaster Recovery concepts into systems and procedures
Basic Qualifications

Bachelor's Degree (or equivalent experience) and 2 years relevant experience
  • Physical Requirements/Strengths needed & Physical Demands:
    • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.

    Movement
    • Occasional: Standing: Remaining on one's feet without moving.
    • Occasional: Walking: Moving about on foot.
    • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
    • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
    • Occasional: Push/Pull: Exerting force to move objects away from or toward.
    • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
    • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
    • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
    • Frequent: Sitting: Remaining in seated position
    • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
    • Frequent: Bimanual Dexterity: Requiring the use of both hands.

    Sensory
    • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
    • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
    • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
    • Continuous: Smell: Ability to detect and identify odors.

    Environmental Conditions