LIS Product Specialist

Vanderbilt University Medical Center - Nashville, TN (30+ days ago)3.8

LIS Product Specialist (Lab Info Systems)

Analyze operational processes and information generation or utilization. Design, develop, manage, test, train, implement and support computer-based information systems. Manage multidisciplinary teams within Health IT for continuous process improvement, maintenance functions and support for business operations, analyst and programmers with technical problems. Mentor, train and educate lower level resources.

Must have knowledge of Millennium PathNet, Cerner CoPath Plus, and/or Millennium Helix and/or Soft Lab and Soft Bank or prepared to become a subject matter expert in all areas.

Key Functions and Expected Performances:
Knowledge Level: Each Position must contain a level of knowledge of all the applications within the LIS team to manage and support. As the employee grows and develops, their ability to be an SME within each application is achieved and changes. End result and goal is that any level can do basic support and on call while employees grow in the knowledge and understanding of the applications utilized on the team and less support by the vendor.
Associate Product Specialist
Pathnet, Copath Plus, Helix end user experience
Experience Laboratory Specialist
SME for any one of the applications
Knowledgeable/engaged in basic understanding of laboratory applications
Understanding of SQL to perform basic database queries
Product Specialist
Pathnet, Copath Plus, Helix Tables experience
Interface understanding/troubleshooting
Experience Laboratory Specialist with implementation experience
SME for any one of the applications and understanding of the other systems
Understanding of SQL to perform moderately complex database queries
Senior Product Specialist
Pathnet, Copath Plus, Helix in depth Tables experience
Pathnet, Copath Plus, Helix in depth understanding/experience of the Core Code build
CCL, Crystal Reports, SQL report writing experience
Interface Configuration Experience
Experience Laboratory Specialist with implementation experience
SME for any one of the applications and understanding of the other systems
Understanding of SQL to perform moderately complex to extremely complex database queries

Communicate effective oral, aural and written skills with work groups, including internal LIS team members, HITS team members, Business Partner members as well as external participants
Willingly share knowledge with other teams and team members
Work collaboratively with other teams to expedite resolution to problems
Prepare and deliver presentations to a teams and user presentation
Communicate problem resolution to users and staff seeking feedback as to action taken to resolve a problem and the success or non-success
Review feedback and take appropriate action seeking directions and assistance from team leader/mentor
Provide written program documentation as per standards
Provide timely status reporting as required or needed
Integrity and security of data
Ensure the integrity and security of institutional data
Promote confidentiality, security policies and procedures
Provide support for user security processes
Mitigate the impact of data across systems
Collaborate on team maintenance support and workflows between clinical and financial systems
Analysis and Definition
Conduct interviews with end users, vendors and staff to determine needs/requirements
Review information on more complex assignments/projects with team leader/mentor, seeking input and direction
Prepare functional and technical specifications along with appropriate supporting documentation including, but not limited to, recommendations, ROI , project scope, costs, and others requested
Effectively identify problems, risks and their resolutions
Recognize and point out procedural and technical impacts on assignments/projects in an environment of integrated systems. Seek advice and direction from team leader/mentor to assure the impact is properly addressed
Analyze individual assignments and provide accurate time frame estimates for completion
Technical Knowledge
Provide a variety of programming duties with direction
SR submissions for vendor supported tasks
Develop effective, efficient internal design and detail pathway workflow documentation
Adhere to basic programming standards
Produce/build programs within regulatory agency guidelines
Collaborate with the QA teams and business partners to establish comprehensive and detailed functionality test plans
Collaborate with the QA teams and business partners to establish comprehensive and detailed test plans for regulatory requirements
Relational DB retrieval ability to provide ad hoc information and data analysis
DA and DA2 Queries
CCL Queries
SQL Queries
Intense knowledge of interfaces and integration
Strong knowledge of operating systems and support tools
Use debugging tools and monitor effectively
Maintain skills and programming languages as commensurate for experience level
Application support
Ownership of Incident management and problems resolution processes.
Effectively work with users to understand problem and recognize and define needs/problems within the appropriate processes
Ability to distinguish critical needs/problems and prioritize among less urgent needs
Follow through from analysis to problem resolution, modifying software as necessary
Facilitate quality customer service
Provide on-call support as assigned (but not limited to)
Millennium Pathnet (Gen Lab, Micro…etc)
Millennium Helix
Copath Plus
SCC Softbank
3rd party software to support all the applications
Continually increase breadth and depth of application knowledge
Understand integration and interfacing among systems
Create documentation for continuous process improvement, education and training
Professional development
Actively identify and participate in training, education and development activities to improve knowledge and performance to sustain and enhance professional development
See learning as a part of work
Actively seek understanding of VUMC organization and goals
Demonstrate professionalism at all levels
Demonstrate willingness to learn new skills
Accept constructive criticism
Demonstrate initiative in self-directed learning
Provide guidance and training to others
Conduct peer review when requested
Conduct review of supervisors when requested
May function as team leader for projects with small to medium scope and may assume project management responsibilities as assigned
Must be able to identify the project scope, perform resource analysis
Demonstrate ability to build and lead project teams by prioritizing tasks and work assignments effectively by delegating tasks as appropriate with documentation and target dates
Utilize project management tools/software as appropriate
Procedures and Processes
Follow incident management and change management procedures
Perform design reviews and technical reviews when appropriate
Perform functionality testing for accuracy of request
Perform daily, weekly, monthly, semi-annual and annual maintenance tasks for database maintenance
Follow escalation procedures according to departmental policies and procedures
Document problem resolution appropriately (i.e., Solve, Change)
Incorporate Disaster Recovery concepts into systems and procedures

Basic Qualifications

Bachelor's Degree (or equivalent experience) and 2 years relevant experience

Physical Requirements/Strengths needed & Physical Demands:
Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.


Occasional: Standing: Remaining on one's feet without moving.
Occasional: Walking: Moving about on foot.
Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
Occasional: Push/Pull: Exerting force to move objects away from or toward.
Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
Frequent: Sitting: Remaining in seated position
Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
Frequent: Bimanual Dexterity: Requiring the use of both hands.


Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions