CASES is a New York City non-profit organization at the forefront of alternative to incarceration programs and comprehensive services for criminal justice-involved populations. Our core service areas include court programs, behavioral health, education and employment, and civic engagement. The Director of ATI Implementation and Fidelity is responsible for planning, leading program implementation, quality improvement and practice improvement across the ATI programs to improve participant outcomes. We are seeking a mission-driven clinician with proven leadership, intelligence, and direction in capturing, analyzing, and supporting program directors and staff to deliver services to the highest standards of the ATI programs.
Lead program implementation activities working collaboratively with Senior Directors and Program Directors to implement practice to fidelity standards
Provide content leadership to Quality Assurance Analysts in the administration of audit and practice improvement surveys
Disseminate thought leadership in ATI practice, evidence-based practices for justice-involved populations, youth, young adults, men, women, individuals with behavioral health needs and those with serious substance use disorders or serious mental illness
Identify gaps in program practice and coordinate the development of quality assurance plans and the QA process to support effective action planning to improve performance
Conduct staff training in core clinical practices
Synthesize qualitative and quantitative survey data to form clear, well-supported practice improvement objectives and plans
Work with Senior leadership to develop, design and implement a range of quality improvement (QI) that are accessible and easy to use by staff at all levels
Analyze practice data and establish insights pertinent to programmatic performance and quality assurance plans
Lead cross-functional working groups to improve business processes by studying current practices and proposing modifications, taking an end-to-end perspective with a focus on improved service and operational excellence, and increased customer satisfaction.
Conduct and share ongoing analysis with senior directors and program directors to identify and improve practice, workflows and implementation of structured screening/assessment, treatment planning and ATI core programming
Provide recommendations through identifying problems, developing and implementing solutions, and ensuring all standard operating procedures are recorded, periodically reviewed, and updated.
Assess and define process metrics.
Lead the development of systems that establish and maintain the integrity of CASES’ Quality Improvement (QI) efforts sharing findings with staff and receiving feedback from staff and participants to continuously improve the ATI programs
Lead special practice improve strategic initiatives across the ATI programs that drive performance and process improvements
Coach and mentor the staff in QI and fidelity through hand-on supports continuous improvement team
Provide mentorship for working group members working on process improvement initiatives and. actively champion quality process improvement opportunities
Identify and involve external expertise if needed to support implementation of process improvement.
Align QI with CASES’ mission, value statement, and strategic plans and support ATI practice and program outcomes
LCSW, LMHC, LMSW or Doctoral degree in Psychology required.
Extensive successful experience in program management, day-to-day operations and staff supervision;
Intellectual Curiosity – Has the drive to investigate complex problems and desire to learn systems, tools and process in-depth
Problem Solving – Demonstrated analytical capabilities, including the ability to frame problem statements, execute analyses and generate actionable insights
Personal Effectiveness – Ability to work collaboratively across diverse teams and proactively identify and act upon interdependencies with other work teams and as clearly articulate roadblocks as well as possible solutions
Communication – Ability to succinctly articulate analyses and issues; written communication should frame content around key insights, actions required and logical explanation of analyses
CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system.Your information will be kept confidential according to EEO guidelines.