Community Coordinator

Venture X - Plano Legacy West - Plano, TX (30+ days ago)


Community Coordinator Description for our upscale Co-working Shared Office Business:

SUMMARY

Provides excellent customer service and accurately assesses all customer needs. Provides the first point of contact for all customers. Demonstrate a professional image of the Venture X brand at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • First point of contact for the building.
  • Covers the front desk.
  • Greet and check-in member’s guests.
  • Greet people for tours, track walk-ins, schedules tours, and sends confirmation emails.
  • Answers phone calls.
  • Walks clients to conference rooms and offers beverages while showing them various Venture X amenities.
  • Manage Starter and Virtual Office Member check-ins and check-outs.
  • Prepares and distributes promotional brochures to guests/potential members.
  • Follows up with potential leads that came in for tours.
  • Maintain machinery in good working
  • Answers “walk-up” member and guest questions or refers inquirer to additional resources.
  • Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
  • Be active on the VXos member network.
  • Solve member-related issues to ensure an organized and healthy community.
  • Create a collaborative environment amongst our members through events and personal introductions.
  • Makes signs for events.
  • Assists with set-up and breakdown of events, including ordering food and beverages.
  • Prepares newsletter to make sure members are aware of every upcoming event.
  • Assist with move-ins and move-outs; prepare and distribute member welcome info and t-shirts.
  • Assist with building operations and maintenance to ensure highest level of member experience.
  • Manage keycard activations and mailbox key replacements.
  • Ensure building is clean and well kept.
  • Mail and package responsibilities as needed.
  • Keep coffee fresh and hot throughout the day, while keeping the café areas as a whole clean and organized.
  • Identify issues for escalation to Community Manager or Owner and document accordingly.

QUALIFICATIONS

  • Must be computer knowledgeable and willing to learn to be proficient in various software
  • Must pass basic math and spelling

PHYSICAL DEMANDS

  • Must be able stay on feet for 8 hours per day
  • Must be in good physical condition and be able to lift over 50-60

DAILY SCHEDULE

8:30 – 8:45 Morning meeting

8:45 - 9:00 Preparing the office for daily use; coffee, cups, conference rooms, etc

9:00 – 10:00 Assist CM with Lead follow ups from previous days tours

1:00 – 2:00 Lunch

2:00 – 5:00 Mail distribution

5:00 – 5:30 Clean up the office space and for the following day use

All day: Operate the front desk, answering phones, greeting clients, etc

Job Type: Full-time

Salary: $12.00 to $15.00 /hour

Experience:

  • Customer Service: 2 years

Education:

  • Associate

Required work authorization:

  • United States