Retail and Operations Coordinator, Ritchie Center - Athletics and Recreation

University of Denver - Denver, CO4.2

The University of Denver has a proud athletic tradition that compliments the school’s academic endeavors. In its history, DU has won 33 national championships and enables student-athletes to compete on 17 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.

Position Summary

The Ritchie Center Retail & Operations Coordinator is responsible for achieving the following results for the Division of Athletics & Recreation: - Oversees the retail and merchandising operation for the Division of Athletics & Recreation including in-event sales, daily sales operations through three facility storefront areas and online sales. This position is responsible for inventory management, apparel inventory, apparel store presentation, purchasing, loss prevention control, staff/sales training and staff scheduling. - Provides support to the Assistant Director of Scheduling & Events on a variety of daily interactions and tasks which include scheduling support and preparation, and other duties as assigned.

Essential Functions

Responsible for hiring, training and supervising event retail staff including hourly and work-study staff in accordance with University policies and procedures.
This includes recruiting/interviewing candidates, ensuring hiring paperwork is complete for selected applicants, development/maintenance of schedule for staff, evaluation of staff performance, training all staff in accordance with duties outlined in the position description as well as maintain up to date personnel files with valid certifications.
Responsible for inventory management, control and loss prevention for retail inventory.
This includes staff training related to loss prevention, inventory audits/adjustments, validating new purchases and managing inventory storage.
Manage in-event retail sales including staff scheduling/training, on site supervision, establishment of sales goals, marketing, kiosk setup/teardown, reporting and reconciliation.
Manage storefront sales areas (Joy Burns Arena, Coors Fitness Center and Gymnastics front desk). This includes inventory management/control, staff training, storefront design, reporting and reconciliation.
Responsible for setup and maintenance of RecTrac system related to inventory management and sales.
Perform operational audits to ensure optimal efficiency.
Monitor cash handling process into RecTrac for accuracy for the retail operation.
Responsible for maintaining adequate equipment/supply levels for the retail operation.
Responsible for creating and managing a consistent quality experience for customers of the Ritchie Center by performing regular quality walkthroughs.
Assist in managing the Ritchie Center calendar according to the facility scheduling policies and procedures.
Input athletic and recreation schedules provided by the Assistant Director of Scheduling & Events. Assist in identifying all scheduling information needed to compile the Ritchie Center calendar annually.
Assist with EBMS system and scheduling audits as necessary.
Report audit results to Assistant Director of Scheduling & Events.
Other duties as assigned.
Directly supervises 10 work study students, and three part-time staff.

Knowledge, Skills and Abilities

Advanced Microsoft Office Skills
high level customer service
Attention to Detail

Required Qualifications

Bachelor’s Degree or equivalent combination of education and work experience
1-2 years sales and service experience

Preferred Qualifications

Experience in retail with knowledge of inventory, processing, and ordering
Previous with procurement software or database
Previous supervisory experience

Work Schedule

Evenings and weekends as required.
Part-time, 20 hours per week.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) February 11, 2019

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.

Please include the following documents with your application:
Cover Letter

NOTE: The online system is limited to uploading 10 files. Please combine content if necessary to get all content uploaded.

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

Required Skills

Required Experience