Manager Lab Services I

Cleveland Clinic - Garfield Heights, OH4.0

Responsible for all employment related activities, budgets, fiscal performance and quality assurance.

Job Responsibilities:
Responsible for the technical and scientific oversight of the laboratory and personnel performing testing and reporting test results.
As directed by and in collaboration with the Laboratory Director, the Laboratory Manager:
Participates in selection of test methodology appropriate for the clinical use of the test results
Ensures enrollment and participation in an HHS approved proficiency testing program commensurate with the services offered
Ensures quality control and quality assurance program appropriate for the testing performed and establishing the parameters for acceptable levels of analytic performance and ensuring that these levels are maintained throughout the entire testing process from the initial receipt of the specimen, through sample analysis and reporting of test results;
Ensures technical and operational problems are resolved and that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications;
Ensures that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly;
Identifies training needs and assuring that each individual performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed
Ensures adequate staffing of the laboratory
Ensures the training and competency of all testing personnel and that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently.
Plans, organizes and directs staffing, hiring, orienting, scheduling, evaluating and continuing education initiatives.
Ensures efficient utilization of resources.
Develops and maintains department objectives and services.
Develops policies and procedures; ensures compliance.
Maintains instruments and equipment in accordance with manufacturer's specifications.
Develops and maintains performance improvement.
Prepares annual operating and capital budgets.
Monitors, analyzes and justifies expense and revenue within departments.
Manages laboratory operations with 4 out of the following 5 criteria: Annual Test Volume < 1,000,000; Budgeted FTE's < 90; Budgeted Gross Revenue < $90,000,000; Budgeted Expenses < $10,000,000; # Unique CPT codes < 150.
Other duties as assigned.

Bachelor's degree in a chemical, physical, biological or clinical laboratory science or medical technology from a four-year college or university.
Master of Health Administration (MHA) or Business Administration (MBA) preferred.
Diploma and/or transcripts must be provided.
Education will be verified.
Education outside of the United States requires diploma/transcripts translated into English and proof of foreign equivalency from by an HHS approved agency or nationally recognized organization such as NACES (National Association Credential Evaluation Services, Inc) or AICE (Association of International Credential Evaluators, Inc).

MT (ASCP) or ASCP eligible preferred.

Competencies (Complexity of Work):
Requires critical thinking skills, decisive judgment and the ability to work unsupervised or with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.

Work Experience:
Have at least five years of clinical laboratory training or experience, or both, in high complexity testing.
Three years of clinical laboratory management or supervisory experience required.
Laboratory training or experience and can be met by any combination of years of clinical laboratory training or experience.

Clinical laboratory training or experience can be met by:
Medical technology internship
Full time experience performing non-waived testing for the required number of years
Part-time experience performing non-waived testing, with 2080 hours equivalent to one year.
If the required clinical laboratory training and experience occurred at an outside facility, a signed, official letter from the facility or organization is required which details the dates and laboratory discipline experience and training.

Physical Requirements:
Physical demands include: Visual acuity to study specimens under a microscope.
The ability to distinguish colors.
Fine motor skills and manual dexterity to handle specimens and lab equipment required to process specimens and repair equipment.
May be required to stand for long periods of time.
Light lifting may be required.
May be exposed to hazardous chemicals, biohazards, radioactive materials, etc.

Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities