Full Job Description
Are you a motivated individual eager to develop and accelerate your career in customer success and sales? The Customer Success Representative position at 1WorldSync will do exactly that. Join an innovative SaaS company in the product content information space.
You will be responsible for executing strategic customer upsell campaigns, renewals, and retention activities within our growing small to medium enterprise (SME) customer segment. We are looking for self-motivated customer success professionals with a passion for solving problems and working in collaborative team environments.
This position will be based at our Chicago HQ location with great benefits and a fun team environment.
As a Customer Success Representative, a typical day might include the following:
Utilize value based selling skills to uncover clients existing service issues and needs, explain our value proposition, and provide alternative solutions to meet the client’s needs.
Drive market share gains and meet company expectations for growth by completing a large volume of outbound phone calls each day.
Ensures territory of customers renew on an annual basis with annual fee increases.
Manage a territory and close opportunities utilizing inbound and outbound calls to meet/exceed quota for the 1WS portfolio of products.
Qualifies opportunities from campaign and program lists and drives them through the sales cycle.
Ensures appropriate identification, planning, account qualification, and needs analysis are performed at all levels, and demonstrates familiarity with the sales cycle.
Responds to requests from customers for information and delivery of online presentations.
Conducts effective transfer of enterprise account leads to field sales team.
Effectively uses the CRM tool to enter all sales information into this system
Keeps current on competition, competitive issues and products.
Keeps management informed of all activity, including timely preparation of reports
Follow and participate in security practices as needed.
To be successful in this position you must have:
Bachelor’s degree or equivalent job experience
Minimum of two years’ experience in a customer success, sales or sales support role preferably customer success, inside sales, telemarketing and/or prospecting with account management responsibility.
Excellent interpersonal and verbal communication skills
Organizational skills and attention to detail
Ability to easily understand technology and communicate it to prospects
Quick learner and self-starter with an entrepreneurial work ethic
Results-oriented team player with a committed effort to exceed individual goals
Track record in consistently exceeding individual sales goals
Goal -oriented with strong selling skills
Ability to handle in-coming inquiries and bring them to contract closure
Demonstrates 1WS Core Values in Action
Earn some travel miles!
This position requires up to 5% travel.
So why join 1WorldSync?
We are the best at what we do!
The ability to partner with top brands with global exposure
A generous vacation policy, incredible health benefits, and stellar 401(k) plan
1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act (ADA)
1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at firstname.lastname@example.org.