Develop, generate and execute awareness of Four Seasons Resort Palm Beach and its key offerings through digital presence including but not limited to all forms of social media, email marketing, mobile communications and online reputation management. In addition, work directly with the Director of Public Relations and Director of Marketing to assist with the execution of public relations and marketing strategies including media visits and coverage, tracking of all related efforts and other initiatives as directed.
Social Media and Digital
Curate and create content that amplifies key messages and tells a story consistent with our resort and Four Seasons brand identity, while managing and monitoring the resort’s presence on Social Media networks (primarily Instagram, Facebook and Twitter) in conjunction with input and support from the Director of Public Relations
Responsible for guest and community engagement on relevant social media channels
Utilize available programs to integrate proper User Generated Content
Monitor the resort’s presence on all relevant websites, including review sites such as Trip Advisor in addition to other online communities, ensuring content is accurate and updated according to the Minimum Operating Standards
Work closely with internal departments to resolve customer service issues in digital spaces.
Ensure leads and potential business opportunities are flagged and followed-up on by appropriate individual
Ensure all relevant news is disseminated through these networks with channel-appropriate content
Initiate conversations and build relationships with digital influencers on a consistent basis
Prepare monthly Social Media Report
Maintain and coordinate updates for hotel’s website and app, as well as external booking engines
Create and coordinate monthly (and as needed) email marketing
Attend resort events and assist with photography as needed
Assist with planning and implementing related media coverage and promotions
Conduct and coordinate resort tours as needed
Manage PR/editorial tracking and create monthly recaps
Attend PR/F&B/Spa marketing meetings as well as other meetings pertinent to promotions
Supervise projects, particularly graphics and printing, tracking ad schedules and others as needed
Create presentation materials for marketing and PR presentations
Assist PRD and DOM as needed
We are looking for individuals who possess a high level of creativity, professionalism and integrity while maintaining the confidentiality of the office. Strong writing capabilities and a solid working knowledge of all MS systems; Word, PowerPoint, Excel and Publisher are required. Applicants must also have a high attention to detail and the ability to multi-task in a fast paced environment. A positive attitude and a can-do approach to any task are essential. The ideal candidate has a minimum of two years of experience in a similar role. A college degree is preferred, however, not essential if applicants have previous relevant work experience.
About Four Seasons Resort Palm Beach
The intimate oceanfront paradise of Four Seasons Resort Palm Beach is currently furthering its journey as Palm Beach Island’s only Five-Star, Five-Diamond resort with an incredible multimillion-dollar renovation inspired by Palm Beach’s relaxed yet glamorous resort style and the heritage of the famously elegant island. The renovation pairs our beautiful shoreline with the talent of prestigious collaborators including a world renowned interior designer and a celebrated Michelin star chef touted as one of the world's best. The renovated resort is set to debut November 2018.
Sky’s the Limit
Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 110 hotels in 46 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.
What to Expect
Competitive Salary & Wages
401(k) Retirement Plan
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
… and so much more!
Learn more about what it is like to work at Four Seasons, visit us:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf