Triage Coordinator

Community Healthlink - Leominster, MA2.9

Full-timeEstimated: $44,000 - $58,000 a year
Come join a friendly and diverse team of human service managers as the Triage Coordinator in Community Healthlink’s Emergency Services Department! The Triage Coordinator leads and supervises our Triage/Communications team, the team that serves as the backbone of our Emergency Services Programs, at Community Healthlink!

The Communications and Triage Department serves the local communities of the Leominster and Worcester area, providing mental health crisis intervention. Communications works directly with those in need from their first call to Community Healthlink’s Emergency Services Program through the entire process and in some cases the days following.

The Triage Coordinator manages the Communicates Department, the central hub of the Emergency Services Program at Community Healthlink. The Triage coordinator is responsible for ensuring the effective flow of this department through providing training, supervision, and oversight of all triage/communications functions and participating as a member of the larger Emergency Services leadership team

Compensation based on education and related work experience, licensure and other qualifications
Health and Dental insurance (available upon starting)
Generous paid sick, personal, holiday, and vacation time
CEU benefits
Life and Disability insurance
401k with agency contribution
Wellness activity discounts
Work related travel reimbursement

Supervision of the day to day operations of the Triage/Communications team: triaging of requests for emergency evaluation of clients in crisis, dispatching of clinicians, critical thinking regarding deployment and best use of available clinical staff, coordination of services with outside partners (i.e. hospitals, police departments, state agencies, etc.), as well as problem solving and technical assistance and support to ensure the team is able to do their work as efficiently as possible.
Management of staffing—interviewing, hiring, and training all new team members as well as providing ongoing training and supervision of current team members. Monitoring the program schedule to ensure the program is adequately staffed around the clock (24/7/365).
Development of excellent relationships with internal and external partners—cultivation of effective team synergy, collaboration with the Emergency Services (ES) leadership team, coordination of services with other internal program at Community Healthlink and focus on addressing the needs and concerns of our external partners.
Execution of our program specifications as set forth by our contracting body—maintain daily communication with contracting body, ensure team adheres to contractual requirements of program, participate in regular meetings with contracting body, and execute other requirements of the contract on an as needed basis.
Regulation of the program budget—work closely with the Billing Department and ES Leadership team to ensure accurate billing is maintained and correct billing errors in a timely manner.
Participate in all quality initiatives within the agency—support team in use of quality management strategies that are currently in use agency wide.
Encouraging and supporting diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

Requires a Bachelor’s degree; preferably in the field of psychology or human services
Must have a minimum of 2 years supervisory experience
Experience in providing treatment to those in crisis and abusing substances is highly desired
Must have strong organizational skills and the ability to multitask handling multiple pieces of data.
All bilingual candidates are strongly encouraged to apply
Current valid US-issued drivers license and ability to provide a registered, inspected and insured automobile for work related purposes including travel between work sites
Must be able to pass a CORI background check
Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.