E-Commerce Carrier Management & Analytics

Sephora - Belcamp, MD

Full-time | Temporary
Job ID: 173268
Location Name: Maryland Distribution Center
Address: 4622 Mercedes Drive, Belcamp, MD 21017, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Logistics/Operations

The E-Commerce Carrier Management & Analytics is responsible for support and analysis of .com deliveries and carrier communication around such deliveries as assigned. Incumbent will provide tactical and strategic support in areas of exception management, reporting and metrics/analysis as needed. The E-Commerce Carrier Management & Analytics works closely with internal and external business partners to improve processes, recommend cost efficient processes that streamline transportation and supply chain work flow to senior leadership. Reduce costs and increase/improve service offerings. This position will be an integral part of developing key metrics and dashboards for continuous improvement models.

Essential Functions of Job:
Manage operational needs to support .com deliveries and returns.
Parcel carrier management to ensure service levels are met.
Conduct monthly/quarterly business review with parcel carriers
Measure and support carrier key performance indicators (KPI’s) for quality logistics performance, timely transit, and operational service.
Develop and implement cost and performance reporting, tracking and management
Participate in carrier negotiations
Create and maintain monthly/quarterly service dashboards to assist in carrier management and team performance
Build and maintain relationships with service providers and .com team to support daily operations for all outbound shipments.
Analyze, recommend, and improve current processes through continuous process improvement.
Process carrier freight claims from research and settlement.
Ensure compliance with safety and government DOT/ FAA regulations and HAZMAT requirements
Work closely with internal customers to develop and maintain goals and process that support overall goals of Sephora.

BA/BS in Supply Chain or related field strongly referred.
3 + years’ experience working in transportation/logistics specifically with LTL, TL, and small package industry preferred
Previous experience with a transportation system and/or ability to quickly develop a proficiency in such systems.
Strong project leadership experience.
Logistics systems user experience (TMS, WMS, Freight Optimization,) preferred. Red Prairie, Mercury Gate
Working knowledge of MS Office applications: Excel, Word, PowerPoint.
Advances Excel preferred to work in VBA

Knowledge, Skills and Abilities:
Possess strong interpersonal and communication skills.
Demonstrated ability to establish and maintain current working relationships and networking with carriers and providers.
Ability to work under pressure with high sense of urgency and manage multiple priorities with confidence.
Excellent customer service and analytical skills.
Ability to understand other functions of the business as they apply to position.
Possess problem-solving skills and analytical abilities.
Proven ability to produce results efficiently and effectively in a fast-paced, high-stress, deadline-driven work environment.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.