Remote QA Specialist

SmartAction - Remote (30+ days ago)


About SmartAction:

SmartAction™ is a cutting-edge Intelligent Voice Automation (IVA/IVR) and digital customer self-service services company on a rapid growth trajectory. Our disruptive, yet well-proven technology, strong customer base, and financial strength, form a solid foundation for long-term viability.

Our solution is based on over 10 years of artificial intelligence research and development and is well positioned to fill the significant void between current technology and human call center agents. It is a truly unique solution within a rapidly expanding technology market for Cloud based AI solutions. We offer an energetic work environment, a great product, and operational and technical support, to enable the right candidate to be successful.

Position:

We are currently looking for a Remote Quality Assurance (QA) Specialist to join our Customer Operations team on a temporary, part-time basis. There is potential for the role to go full-time. The QA specialist role is responsible for monitoring the overall health and performance of existing client applications as well as evaluating the overall quality of newly developed applications.

For this assignment, we need someone who can listen to messages and utilize our tool and make adjustments if they aren't sounding up to par. Initially this individual would need to work between the hours of 9am-2pm PST.

This role could lead to other opportunities.

Role requirements:

  • At-home computer and access to high-speed internet
  • Detail-oriented
  • Time-management skills
  • Critical thinking skills

Job Types: Part-time, Temporary

Education:

  • High school or equivalent