About Us:
At Everwell Parts, Inc., we're dedicated to providing cutting-edge HVAC solutions that prioritize efficiency, comfort, and sustainability. As a leader in the industry, we're committed to delivering exceptional customer service and technical support to our clients. We're seeking a talented HVAC Senior Technical Support to join our dynamic team and lead our Customer Service Department, ensuring the highest level of satisfaction for our customers.
Position Overview:
As the HVAC Customer Service Manager, you will play a pivotal role in managing our customer service and troubleshooting team. You will be responsible for testing new equipment, handling defective returns, refurbishing equipment, and providing advanced troubleshooting support. This role requires a deep understanding of installation and operation of HVAC systems, excellent problem-solving skills, and a commitment to delivering outstanding service to our customers.
Key Responsibilities:
- Lead and manage the customer service and troubleshooting team, providing guidance and support to ensure efficient and effective operations.
- Test new HVAC equipment to ensure quality and functionality before deployment to customers.
- Handle defective equipment returns, diagnosing issues, and implementing solutions to resolve customer concerns.
- Oversee the refurbishment of HVAC equipment, including repairs, maintenance, and quality control processes.
- Support Customer Service providing troubleshooting support for complex HVAC system issues, working closely with customers to identify and resolve technical challenges.
- Collaborate with internal teams, including Engineering, Sales, and Operations, to address customer inquiries and resolve issues in a timely manner.
- Stay updated on industry trends, technologies, and best practices to continually enhance customer service processes and capabilities.
Qualifications:
- Bachelor's degree in Mechanical Engineering or related field (desired but not required).
- Minimum of 5 years of experience in HVAC engineering or related roles.
- Strong knowledge of HVAC systems, including design, installation, and troubleshooting.
- Experience in customer service, technical support, or field service management.
- Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders.
- Proven leadership abilities, with experience managing teams and driving results.
- Detail-oriented mindset with a focus on quality and continuous improvement.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Why Join Us:
- Opportunity to lead and shape our Customer Service Department, making a meaningful impact on customer satisfaction and loyalty.
- Collaborative and supportive work environment where your contributions are valued and recognized.
- Competitive salary and benefits package, including healthcare, and professional development opportunities.
- Work with a passionate team of professionals dedicated to innovation, excellence, and customer success.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- HVAC: 5 years (Required)
- Mechanical troubleshooting: 5 years (Required)
- Mini Split Installation and Toubleshooting: 2 years (Required)
- Customer service: 4 years (Required)
- Phone etiquette: 4 years (Required)
Language:
- English (Required)
- Spanish (Required)
License/Certification:
- EPA Certification (Preferred)
- DBPR license (Required)
Ability to Relocate:
- Doral, FL 33172: Relocate before starting work (Required)
Work Location: In person
