Guest Services/Special Events Internship - 2018

Cedar Point - Sandusky, OH (30+ days ago)4.1


Cedar Point – An Internship Like No Other.

With Cedar Point Amusement Park being “The Roller Coaster Capital of the World®," we are always taking thrills to the next level because it is what we do! We’re bold. We’re daring. We provide the best service to every guest, every day, every time. Take a ride on one of our 18 coasters, or cool off at our waterpark, Cedar Point Shores. With all of our thrills we have to offer, we are the number one destination for fun for all ages!

Need an internship to earn your degree? Want to experience working at one of the greatest amusement parks in the country? Cedar Point is the place for you! Internships for all college students are available, including freshman and sophomore students! The internship experience combines Cedar Point business needs with college level internship requirements. As an intern, you will have the opportunity to grow and learn the entertainment industry through hands-on exposure to day-to-day operational tasks within your assigned Division. You will be responsible for providing excellent guest service and utilizing leadership skills while collaborating on group projects to ensure a successful operation.

Cedar Point offers a dynamic, diverse, and inclusive working environment with benefits that include admission to all Cedar Fair parks, discounts at local and in-park stores and restaurants, park courtesy tickets for friends and family, low-cost dormitory-style housing, access to world-class rides and attractions, and beautiful sunsets from our mile-long beach. You will network and meet others from all around the world. Cedar Point will even offer you developmental programs such as our Young Professionals Club and FUNdamentals of Leadership. #ThrillMaker

Qualifications

Successful Cedar Point Interns Have the Ability to:
Take initiative and maintain the company's reputation and dedication to safety, service, courtesy, cleanliness, and integrity.
Work collaboratively in a team setting and work independently.
Utilize strong written and verbal communication skills, including speaking in front of groups.
Utilize problem solving skills, including having the ability to remain patient, poised, and alert to cope with challenging/unique situations.
Demonstrate strong time management, planning, and organizational skills in order to optimize productivity.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Responsibilities
Park Operations – Guest Services/Special Events Internship

Interns play a key role in executing Cedar Point’s signature events (such as Brew and BBQ Festival, Cedar Point Nights, VIP Tours, etc.). They work closely with Marketing, Catering and others to ensure signature events are exceeding standards. They also provide the Best Day Experience to our guests as an ambassador for the park, resolving guest conflict, and gaining important creative problem solving skills. Interns will also have the following duties: setup and tear-down any equipment needed for the signature event; assist in coordinating with Marketing and Catering departments to ensure superior execution of signature events; lead VIP tours of the park, including our exclusive Sunrise Thrills tour program; aid guests in Guest Services office when needed; complete a capstone project in coordination with Internship Advisor; provide feedback and suggestions in post-event reviews to improve future events; assist in the operational components of the event, such as selling tickets, engaging with guests at the events, distributing wristbands, and keeping the event area clean and organized; resolve guest conflict and takes appropriate action to answer and resolve guest questions and complaints; assist guests with lost and found items; answer and directs incoming guest phone calls while in the Call Center in a pleasant and efficient manner; effectively communicate ride admission programs and distributes brochures and disability guides; provide guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions; operate cash register to assist the guest in ticketing requests; processes payments of cash, credit cards, checks and makes correct change; meet scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs; assist as needed in Admissions/Park Services duties; maintain a high degree of confidentiality of paperwork and other park information.