Customer Service Representative

Domtar - Greenville, NC (30+ days ago)3.9


This position strengthens business relationships and builds a partnership between Domtar Personal Care and our customers. These tasks include, but are not limited to managing order processes, coordinating logistics activity, working closely with transportation, and planning. It requires enforcing Domtar Personal Care’s commercial policy, and negotiating exceptions to standard practice when necessary, proactively communicating changes, managing return requests, analyzing customer demand, and positioning yourself to be recognized by the customer as their primary representative to Domtar Personal Care.
Process customer orders accurately into Oracle. Proactively control and manage customer orders within the Supply Chain to ensure on-time delivery. Process EDI orders 2 to 3 times daily. Access customer portal to obtain data and process orders.
Proactively communicating situations which may prevent receipt of our products as ordered, such as customer hold situations, product supply or transportation issues. Communicate any customer driven changes to the internal supply chain partners.
Review daily impact of incoming orders on shipping and production capacity, and work with internal supply chain partners, external customers, and sales representatives to correct outages.

Position Requirements

Two (2) year degree in business related field
Minimum of two (2) years in customer service or related manufacturing, logistics, or business support role involving interaction with internal and external customers
High degree of proficiency in PC skills to include MS Outlook, Word, Excel, Access, and PowerPoint.
Should understand supply chain interfaces thoroughly in order to identify issues and engage internal resources as appropriate to meet the changing needs of our customers
Experience with an ERP system (Oracle is a plus)
Detail oriented/ Strong analytical skills
Above average inter-personal and telephone skills with excellent written and oral communication skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of regard to race, color, religion, age, national origin, sex (including gender identity, sexual orientation, and pregnancy), marital status, veteran status, disability, genetic information, or any other status protected by law.