Operations Manager

Suddath - Saint Petersburg, FL3.7

Full-timeEstimated: $45,000 - $65,000 a year
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

Why work at Suddath?
You'll be an important part of the management team in our Clearwater/St Petersburg location and enjoy a job with lots of variety.

What you can expect

gain knowledge of our industry and opportunities to develop leadership skills
learn about future advancement opportunities in operations and throughout our company, including our other business units
learn move management and warehouse management software
receive training on leadership, position skills and software applications

Job Summary:
Join a dynamic team in a growing company. You'll work with a dedicated group of transportation professionals in the local market in Central Florida and across the country. Suddath offers you on the job training, the chance to learn new skills and develop a career path locally, nationally or internationally.

Major Goal

The Operations Manager directs and coordinates the activities of the operations department to achieve the highest level of quality service, through financially sound decisions and efficient use of equipment, facilities, and personnel.

Essential Duties and Responsibilities:
Supervision and Staffing:
Supervise and direct all operations personnel, including dispatchers, operations assistants, warehouse personnel, drivers, and service crew in daily activities, whether employees or contractors
Recruit and hire qualified operations personnel, maintaining adequate staff to support capacity plans and goals for both peak and non-peak seasons
Assure that all employees and contractors have proper training, job skills, and knowledge to perform assigned duties. Assess and act when re-training is needed.
Confer with other management personnel in formulating administrative and operational policies and procedures
Participate in planning and goal setting in the areas of Quality, Safety, Capacity, and Profitability
Lead performance reviews, career path planning meetings, positive feedback and recognition activities, corrective action meetings, and disciplinary actions with all operations personnel

Safety and Compliance:
Assure that safety is the number one priority for all personnel, above all other goals and objectives
Monitor safety goals and work with the Safety Manager or branch ASR toward continuous improvement
With the Safety Manager, set yearly goals for driving safety, work comp injury prevention, and property damage prevention
Work within the “See something, say something” environment to comply with and enforce all safety regulations and policies of the company
Insure compliance with governmental regulations, licensing and permitting, and administrative policies and procedures
Timely act on the recommendations of the Safety Manager or branch ASR with resources, decisions, root cause or accident investigations, and elevation of issues.
Set policies and procedures for facility and vehicle security, including end of day checks, and monitor them for completion.

Insure all service related activities are performed to the highest level possible in accordance with company and van line standards.
Insure that all crew members have current, valid criminal background check clearance, (CBC/CID).
Set and monitor goals for standards 3, 4, and 5, (packing, loading, unloading), from the Unigroup quality surveys.
Insure that all service commitments are met by utilizing best practices, maintaining staff of adequate size and training, and maintaining equipment to be available as needed.
Assure that timely planning and scheduling is completed daily for all jobs and all lines of business
Coordinate with the Quality Assurance Manager and Claims Manager in the areas of goal setting, training, continuous improvement, and corrective action
Monitor quality goals and continuous improvement plans
Maintain adequate inventories of material and supplies to avoid service failures due to out of stock items.
Maintain rolling stock, material handling equipment, and moving equipment to eliminate service failures whether from breakdown or unavailability
Assure that job paperwork is complete and processed in a timely manner

Monitor gross margins for all service lines. Develop and implement specific plans to improve gross margins compatible with branch goals
Assure that scheduled and preventive maintenance of equipment, (rolling stock, material handling, and moving equipment), gets completed to minimize down time, rental costs, and the extra expenses of breakdowns
Review and analyze expenditures, route and schedule planning, and post-job results for optimum time and cost efficiency
Monitor productivity of production crews against goals
Manage overtime hours within acceptable guidelines
Prepare an annual budget for Operations Department and manage to budget
Participate in job costing to provide the basis to secure additional profitable business opportunities
Negotiate contracts with equipment and materials suppliers as delegated and agreed to with the branch GM
Serve as subject matter expert for business development and sales calls to describe and promote the company’s capabilities

Capacity Expansion :
Recommend capital expenditures for acquisition of new equipment and maintenance of existing equipment to increase efficiency and services of operations department
Recruit, manage, train, document and counsel employees, van operators and service crew as necessary, (per the plan goals for the year)

Job skills required:
Excellent verbal and written communication skills
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Strong analytical and problem solving skills
Excellent attention to detail and follow through
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree preferred or three to five years related experience and/or training; or equivalent combination of education and experience. Five or more years of general warehouse/operations experience and three or more years of household goods and/or commercial experience preferred. Previous management experience required.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge Microsoft Office Suite, and the ability to learn effectively use software applications used in the performance of job duties such as move management, warehouse management, timekeeping, HRIS and others.

Certificates and Licenses:
No special certifications required

Supervisory Responsibilities:
Directly supervises multiple employees in the warehouse/office operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work area is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 25pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Use your current and previous experience to find new opportunities on the road to success. At Suddath, we’re committed to helping our employees flourish and reach new heights.