Loan Service Representative I

Pacific Marine Credit Union - Oceanside, CA (30+ days ago)4.2


Job Description:
Pacific Marine Credit Union is Now Hiring!!! We are
seeking a Loan Servicing Representative I to join our
team. If you enjoy helping people and have experience
supporting Loan Officers with document collection,
processing and review, this job may be is for you!
About Pacific Marine Credit Union
Pacific Marine Credit Union is a member-owned
not-for-profit financial institution serving San Diego,
Riverside, and San Bernardino counties. Founded in 1952,
we have grown to 12 branches with 80,000 members and
manage over $780 million in assets. At Pacific Marine
Credit Union, we are focused on creating consumer
solutions to provide our members and the communities we
serve with products and services that enhance the
quality of life for our members through exceptional
service and the progressive application of technology.
As a Loan Servicing Rep. I, you will provide quality
service while supporting internal members in a wide
array of general functions for both Consumer and Real
Estate Loan Servicing. Responsible to uphold and abide
by PMCU’s Core Values and service expectations.
Essential Duties and Responsibilities: Includes the
following non-inclusive list. Other duties may be
assigned. All duties are to be performed in compliance
with applicable laws, regulations, and Credit Union
policies and procedures.
  • Assists internal members over the phone with basic
loan inquiries, and loan policy and procedure
clarifications.
  • Receives and processes consumer loan rate
reduction/limit increase requests.
  • Processes basic loan adjustments, re-amortization
(calculations), payment changes/adjustments, and
loan extension requests.
  • Processes miscellaneous requests to include: mail
requests, LOC closure requests, Letters of
Guarantee, and Verification of Deposits.
  • Maintains Daily Closed Loan Report.
  • Posts and maintains reports for consumer loan
payoffs.
  • Completes Payment Reversals and basic adjustments.
  • Performs closing duties.
  • Acts as Liaison between Insurance Vendors, Members
and other departments.
  • Processes Debt Protection Claims and Adjustments.
  • Tracks and maintains applications for Extended
warranty and Guaranteed Asset Protection.
  • Reviews and submits related remittance reports for
general ledger reconciliation.

Education and/or Experience:
High School Diploma or general education degree (GED).
Minimum 6 months clerical experience in a credit union
or similar financial institution with basic consumer
lending knowledge.

Additional Knowledge, Skills and Abilities:
Basic computer skills with general knowledge of
Microsoft Office applications. Knowledge of California
and out of state DMV Policy and Procedures. General
knowledge of credit union/and or financial institution
loan policies and procedures. Self-starter with the
ability to prioritize and meet deadlines
What’s In It For You
  • Competitive pay, organization-wide incentive program,
401k matching, mortgage and auto discounts
  • 9-27 days of PTO per year (based on tenure) and 10 paid
holidays
  • Affordable medical, dental, vision health plans, and
Flexible Spending Account
  • Employee Assistance Program with a variety of services
  • Career development, training, and coaching, mentoring;
tuition reimbursement up to $4,000/year
  • Culture of excellence and continuous improvement
  • We strive to be the best place you’ve ever worked!
Job Requirements:Education and/or Experience:
High School Diploma or general education degree (GED).
Minimum 6 months clerical experience in a credit union
or similar financial institution with basic consumer
lending knowledge.

Additional Knowledge, Skills and Abilities:
Basic computer skills with general knowledge of
Microsoft Office applications. Knowledge of California
and out of state DMV Policy and Procedures. General
knowledge of credit union/and or financial institution
loan policies and procedures. Self-starter with the
ability to prioritize and meet deadlines.