Roadside Assistance Agent (Part Time) - Corporate Office

U-Haul International, Inc. - Phoenix, AZ3.6

30+ days ago

Permanent Part-Time

Must be available Monday - Friday10:00 am to 8:00 pm (Arizona time) and Saturday or Sunday 10:00 am to 8:00 pm (Arizona time)

Training Requirements for this position-

100% attendance is required for the first 90 days of employment.

Orientation - October 12th @ 9 am (AZ time)

Educational period begins -

October 15th Monday - Friday for 3 weeks @ 11:30 am-4:30 pm

Week 4 is based on your availability

Training/Education

Three weeks of instructor-led paid training/education. Week one is accelerated classroom education with an instructor. Week two and three are hands-on education in small groups with an instructor. After initial education work independently with additional continued education courses and counseling from the manager, assistant manager and team coach.

Must be available to work Holidays.

Our state-of-the-art Call Center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls handling and determining a resolution to escalated calls during their rental.

  • Provide exceptional customer service with a sense of urgency by identifying the problem, selecting and dispatching appropriate repair services.
  • Rationalize certain situations and make decisions based on reason and best judgment. Comprehension of policy and procedures will play a critical role in performance of these expectations.
  • Adding details and maintaining essential documentation for all rental contracts.
  • Your primary job responsibility is to diagnose mechanical issues and arrange service for the customer that will be time sensitive. This will include walking the customer through mechanical complications over the phone, and explaining technical assistance in a way the customer will understand.

This job might be for you if:

If you are looking for a Permanent Part-Time position

You enjoy helping people and love being rewarded for your performance

You thrive in a fast paced environment with a focus on quality and attention to detail

You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens

You communicate efficiently through Instant Messenger

You have a good understanding of U.S. geography

This position prefers an individual that is mechanically inclined or has a general knowledge of mechanical and automotive skills.

A non-wireless USB headset with microphone. A USB headset means that the headset must plug into the computer using a USB port. A headset that plugs into the headset and microphone jack is not allowed because it is not compatible.

Job Type: Part-time

Salary: $14.00 to $14.01 /hour

Experience:

  • call center: 1 year (Preferred)