Manager II, Enterprise Site Support


Full-timeEstimated: $100,000 - $140,000 a year
Matson is a publicly traded company on the New York Stock Exchange trading under the symbol MATX. Founded in 1882, Matson is one of the leading U.S. carriers in the Pacific and provides a vital lifeline to the island economies of Hawaii, Alaska, Guam and Micronesia and premium, expedited service from China to Southern California. Matson is the parent company of Matson Logistics, which was established in 1987 and extends the geographic reach of Matson’s transportation network throughout the continental U.S with integrated, asset-light logistics services including rail intermodal, highway brokerage and warehousing. Matson is also the parent company of Matson Terminals, which was established in 1921 and provides container stevedoring, terminal and equipment maintenance services for Matson in Hawaii.

Matson’s transportation offerings span the globe from Shanghai to Savannah and encompass everything from providing a vital lifeline to the island economies of Hawaii, Alaska, Guam and Micronesia to delivering a wide range of multi-modal services throughout North America. Long recognized as a leader in Pacific shipping, Matson continues to strengthen its ocean transportation services through fleet enhancements, industry leading on-time arrivals and award-winning customer service. As one of the nations' top logistics providers, Matson Logistics extends the reach of the company’s transportation network, offering customers domestic and international rail intermodal service, long haul and regional highway brokerage, supply chain services and LTL transportation services, as well as third-party logistics services that include warehousing, distribution, and international freight forwarding.

Matson acquired Horizon Lines, Inc. in May of 2015, which included Horizon’s Alaska operations and assumption of all non-Hawaii business. We will continue Horizon’s long operating history in Alaska with diesel powered containerships. With the acquisition of Horizon Lines, Inc. this substantially grows our ocean transportation business into the attractive Alaska market

Matson's mission is to provide our customers with an efficient, reliable service of superior quality and value. Founded in 1882, Matson has a distinguished history as Hawaii's major ocean carrier and is recognized today as a leader in U.S. domestic transportation services, including ocean, intermodal, and logistics. Our long ties to Hawaii have made Matson's culture one that is synonymous with the "aloha spirit." It is also characterized by long service employees who share a genuine respect for one another and strive to sustain a humane, friendly work environment that is focused on high standards of achievement.

A career at Matson will offer you challenging assignments, learning opportunities, competitive pay and benefits, and the chance to participate in social and philanthropic events.

“Matson is committed to providing equal employment opportunity in all of our operations and in all areas of employment practices. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

This position is an intermediate level management position within IT Services. He or she will be a member of the IT Operations team. The incumbent manages and executes IT site services and support strategies that focus on Matson’s internal customers. This position also involves managing corporate-wide asset management and helpdesk systems and services. This position plays an integral role in executing and maintaining corporate wide site hardware and software standards as well as site global security policies and procedures.

Primary Duties and Responsibilities:
Core Competencies: Thought Related
Business insight – understands the business objectives and how to impact them within the department’s circle of influence.
Strategic mindset – thinks about how to innovate processes and solutions, in addition to improving efficiently and effectiveness.
Technical savvy – understands and can manage the impact of technology on the business.
Makes excellent quality decisions – good judgment, and decisions consider all factors (short term, long term, business, people, situation, etc.).
Cultivates innovation in others – fosters an environment of innovation in direct reports and peers.
Core Competencies: Self-related
Situational adaptability – adapts behavior and responses with the varied levels of interactions with executives, customers, team members, etc.
Manages ambiguity – able to lead and operate even when the vision/direction is unclear, or when faced with conflicting priorities.
Courage – able to step up and do what needs to be done, despite challenges.
Composure – handles self with professionalism.
Ability to learn quickly.
Resilience – able to continually return to optimism and positive leadership despite multiple challenges and failures.
Core Competencies: People-related
Drives vision and purpose both up and down the organization – able to articulate the organization’s vision and purpose to direct reports (motivational) and upper management (educational/informative/image management).
Organizational savvy – knows how to get things done within an enterprise environment, respects and supports different perspectives and experiences.
Persuasion – able to influence others in a positive and motivational way.
Interpersonal savvy – able to interact effectively with many types of interpersonal styles, and adapt personal style to match that of the others.

Core Competencies: Results-related:
Drives results – able to keep the end goal in mind and drive team members to achieve the goals (SLAs/KPIs/project goals, etc.).
Ensures accountability – able to keep track of various commitments and hold people to meeting them.

Technical Requirements/Competencies:
Complete understanding and experience with fundamental network security skills: current patch management best practices; educating employees on current security threats and how to identify and report these threats; working with Information Security teams to monitor and respond to breaches and virus outbreaks; current with security trends to predict technologies that can prevent futures attacks.
Full understanding and experience implementing ITIL practices in an enterprise including: Configuration, Change, Release, Incident, and Problem Management, and Help Desk. IT services management (ITSM) tools including ServiceNow.
Experience with SOX compliance within an enterprise organization: assist with design and administration of SOX controls; participate in regular SOX audits and reporting; participate in SOX training for staff and regular employees.
Understanding of core internet technologies and protocols – DHCP, DNS, mail transport, TCP/IP, FTP, Cisco routers and switches, MPLS, and 802.11x wireless protocols.
Maintains a strong awareness of industry trends and issues, emerging technologies, is able to visualize their relevance to Matson’s business needs, and is able to communicate and advise management accordingly.
Hardware, operating systems, systems software, and communications technologies including Windows 2008-2016 Server, Intel-based or CISCO rack and blade servers, Windows 7 and 10 OS, mobile OS including iOS and Android.
Experience supporting mobile devices including Apple iPhone/iPad, Android, and accessories.
Experience with storage systems and applications including RAID, NAS, SAN, tape backup hardware devices, Veritas backup software. Experience with maintaining and updating DR plan, including data restore, business resumption during emergency, and employee communication platforms in event of emergency.
IT software management tools including SCCM: patch management, OS deployment, application packaging and catalog.
Security tools including Cisco, Palo Alto Networks, Checkpoint firewalls, Cisco VPN, Network Associates/McAfee products including ePolicy Orchestrator.
Knowledge of VoIP telephone systems and technologies including those from Avaya and Cisco.
Server and desktop virtualization using VMware products.
Possess excellent interpersonal, oral and written communication skills.
Ability to supervise, train, and motivate within a union workforce.
Must be flexible to work day, night, weekend, and holiday shifts.
Must have, or be able to obtain and maintain a TWIC card.

Qualifications, Education and Experience:
Bachelor’s or master’s degree in Management is preferred.
Must have at least 3 years of management experience in IT or system support department.
Must have at least 5 years of experience in IT services support or help desk environments and has performed variety of tasks with a wide range degree of creativity and latitude.
Direct management experience in a Site Support environment with responsibility for enterprise technical projects, budgeting, and staff management.

Physical Requirements:
Sitting : up to 45 minutes per hour
Walking : up to 45 minutes per hour
Standing : up to 45 minutes per hour
Lifting : up to 25 lbs
Reaching : occasionally
Bending : occasionally
Twisting : occasionally
Pushing/Pulling : occasionally
Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.