Information Technology Support Specialist

Pueblo Community Health Center - Pueblo, CO3.2

Job Summary:
Responsible for performing desktop and laptop hardware setup, installation and configuration of the operating system, new releases and upgrades. Assist in capacity planning and determination of equipment specifications for purchase. Respond to end user support issues and managing them through an electronic ticketing system. Promote systems stability, security and data protection. Monitor, tune, diagnose and resolve intermediate operating system problems. Also monitor all incoming calls, e-mails, and IT system alerts. Consult with IT Staff on problems and escalations as necessary. Perform additional functions incidental to help desk support activities, to include staff training.

Reports to:
Director of Information Technology

Supervision Exercised:

Associate’s Degree in Computer Information Systems or related field. Certifications and/or experience may be substituted for Associate’s Degree.
Three years experience in the installation and maintenance of end user systems.
Two years experience in a help desk environment, both via telephone and in person.
Valid driver’s license and auto insurance as required by law.

Required Travel:
Frequent travel is required including day-to-day local travel for business meetings, community events, etc., of which some may occur during evenings and weekends.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of operational characteristics of a variety of computer platforms, networks, software applications and operating systems.
Knowledge of methods and techniques used in the installation, testing, troubleshooting and maintenance of PCs, servers, peripherals, and network-related hardware, software, and information security.
Knowledge of principles and practices of customer service and of providing user assistance.
Skill and ability to recommend, implement, install, maintain, and troubleshoot appropriate technology to meet client needs.
Skill and ability to communicate clearly and concisely, both orally and in writing.
Superior interpersonal and customer services skill: ability to establish and maintain effective working relationships with those contacted in the course of work.
Competency and proficiency in Windows client operating systems. This includes the ability to troubleshoot problems, find the source of the problem, and implement the fix.
Competency and proficiency in Microsoft Word, Excel, and Powerpoint.
Ability to develop knowledge of other applications in use at Pueblo Community Health Center for the purposes of installation, maintenance and troubleshooting.
Knowledge of TCP/IP networking connectivity from a client and application connectivity standpoint, and from the standpoint of connecting to the internet.
Ability to learn new technologies and receive training to improve skills.
Preferred skills include competency in working with Virtual Private Network and Active Directory.
Working knowledge of network technology (including Windows Server), and the Internet.
Able to provide after-hours support as needed.
Well-organized and able to work well with non-technical staff.
Closing Date: Open until filled.

Pueblo Community Health Center is a tobacco-free workplace. EOE

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