The Systems Engineer II helps design and implement solutions for customers while providing tier II support for HPE Proliant and Synergy hardware, VMware vSphere virtualized platforms, Microsoft and Linux based operating systems. The Systems Engineer II completes the installation, configuration and maintenance of customer's hardware and software in production and disaster recovery environments, and provides technical support. The engineer also assists with platform and application monitoring and backups.
Provision customer configurations including:
- applying hardware firmware upgrades
- racking and cabling equipment
- loading operating systems
- applying configurations
- creating and updating documentation
Implement reliable server based solutions for customers utilizing the best of breed Microsoft, Linux and HPE technologies
Install new firmware, OS, software releases and system upgrades
Work directly with customers to ensure the delivery of a stable solution
Troubleshoot and resolve hardware and software related problems
Monitor system configurations to ensure compliance with CyrusOne standards and ensure customer data integrity
Escalate any issues that prevent timely delivery
Participate in the development of products and standards
Maintain and further knowledge of hardware and operating system deployment standards and best practices via self directed research and training
Excellent communication and troubleshooting skills
Working knowledge of HPE Proliant servers - HPE Synergy a plus
Working knowledge of HPE 3Par and Nimble storage platforms
Working knowledge of HPE/Brocade fiber channel switching and zoning
Working knowledge of VMware vSphere, SRM, SSO, and migration strategies
Working knowledge of VMware Horizon VDI solutions
Working knowledge of Microsoft and Linux operating systems
Working knowledge of AD, DNS, GPOs & DHCP
Working knowledge of MS Exchange 2013 & 2016 - Exchange 2019 a plus
Excellent troubleshooting skills
General knowledge of Proofpoint
General knowledge of Forcepoint
General knowledge of Microsoft Clustering, SQL Server and IIS
General knowledge of Veeam backup solutions.
4–5 years of experience in systems administration or related field, data center environment preferred
Strong attention to detail
Ability to resolve problems in a timely manner
Ability to effectively communicate with team members, management and customers
Ability to work under pressure at times
Ability to work either independently or as part of a team
Excellent time management, documentation, decision making, presentation and organizational skills
Powershell and PowerCLI scripting a plus
Associates degree in computer science or related field.
Work Environment and Physical Demands:
General office and data center environment. Some stress may occur at times. May involve lifting (up to 60 lbs). Exposure to a climate controlled environment for extended periods of time.
MCP required, MCSE, MCSA, or Linux preferred.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. If you need to request an accommodation, please contact our Human Resources at 214.488.1365 (Option 7) or by email at HR@cyrusone.com .