Community Services Supervisor

City of Irvine - Irvine, CA (30+ days ago)4.2

The City of Irvine's Community Services Department seeks to fill three (3) unique and exciting Community Services Supervisor vacancies.

Community Services Supervisors report to Community Services Superintendents and Administrators, providing oversight to community facilities or program areas. This classification requires strong communication and customer service skills, the ability to interact with a variety of individuals, work in a fast-paced environment, respond positively and quickly to changing needs, effectively solve complex problems using creative and innovative solutions and perform a wide range of administrative functions.

Community Parks
The Community Services Supervisor – Parks will direct, schedule, coordinate and evaluate programs, services and operations at University and Deerfield Community Parks. Supervisors oversee large public use facilities, full-time and part-time staff, and manage multiple program budgets and build strong community partnerships.

Senior Services
The Community Services Supervisor – Senior Services will oversee our senior programs and services, human service needs, as well as provide oversight of the City's senior nutrition programs. The Supervisor will manage the programming budget and contract functions, maintain and grow donor relations and provide oversight of our senior outreach services provided by our Keen Center for Senior Resources.

The Community Services Supervisor - Marketing will oversee the graphic design, web content and social media programs for the department. This position will be responsible for coordinating production schedules and supervising the day-to-day work of two additional graphic designers to provide artistic direction in keeping with City style and marketing objectives.

Essential Duties and Responsibilities
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Plans, organizes, directs and evaluates programs for a variety of age groups and City functions. Monitors the quality of service provided. Develops, recommends and implements long-range goals, objectives, and policies relevant to the assigned program area. Prepares new program proposals, and evaluates and recommends improvements or replacement of existing programs and services.
  • Supervises, assigns, reviews and participates in the work of subordinates. Assumes responsibility for recommending a variety of personnel actions in such areas as performance evaluations, training, selection and disciplinary measures. Monitors and reviews work in progress, providing technical assistance and guidance.
  • Recommends procedures consistent with departmental directives, policies and regulations. Ensures appropriate policies and procedures are followed by subordinates and program participants.
  • Communicates with staff and community to provide programming and/or coordinate activities with assigned service. Receives customer/client complaints and implements solutions.
  • Develops, administers and monitors assigned work unit budget. Participates in developing overall section and department budget. Oversees the assessment and collection of fees. Researches, develops and implements alternative funding sources such as grants, corporate sponsorships, group support, donations and fund-raising activities. Maintains budget-related records.
  • Supervises facility preparation required for program and group use. Ensures building, equipment, and amenities are in working order and supplies adequate. Arranges custodial, maintenance, rehabilitation and repair work. Recommends and implements equipment replacement.
  • Monitors service contract(s) compliance. Recommends contractors, contract requirements, extensions and termination's. Prepares bid specifications and requirements.
  • Develops comprehensive marketing strategies for program areas. Prepares and approves a variety of correspondence, reports and statistical information such as incident reports, purchasing requisitions, purchase authorizations, warrant requests, policy and procedure reports, promotional information, monthly program participation statistical reports and proclamations/resolutions. May design reports, forms and spreadsheets for data reports.
  • May coordinate volunteer program for service areas. Recruits and trains volunteers. Assists volunteers and affiliated non-profit organizations to meet their objectives.
  • Provides information regarding assigned program(s), events, classes, services and resources to the general public, City officials and other interested individuals and groups. Prepares and gives public presentations. Represents the City in meetings with community groups, other agencies and professional organizations. Advises groups and individuals regarding registrations and facilities use policies. Serves on task forces/committees as required.
  • Utilizes word processing, spreadsheet and database software applications. Applies knowledge of current technology to enhance and upgrade service delivery.
  • Maintains knowledge of community service needs and trends, and City policies and procedures.
Minimum Training and Experience Required to Perform Essential Job Functions
Bachelor's degree in recreation, human services, public administration, or a field related to assigned program area with four years of increasingly responsible experience in community program supervision/administration, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Ability to possess or obtain First Aid and CPR certification within three months of employment required. May require a valid California driver's license.

Senior Services - Master of Social Work or Licensed Clinical Social Worker and at least three years of clinical experience is highly preferred.

The selection process may include one or more of the following: application review and evaluation, online examination, performance test, written test, and/or oral interview examination.

Questions asked during the selection process are based on the knowledge and abilities required to successfully perform the job. If you have a disability that requires an accommodation during the selection process, please notify Human Resources at least 2 business days prior to the first phase of the selection process.

Prior to appointment, the City of Irvine conducts a thorough background investigation. In addition, the successful candidate may be required to take and pass a post-offer medical examination, which may include drug screening by a physician to ensure their ability to perform assigned duties.

This recruitment may establish an eligibility list to fill future vacancies in this classification. This recruitment may also be used to fill positions in similar and/or lower classifications within the organization.

The City of Irvine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.