General Description of the Position:
Responsible for acquisition, retention and overall satisfaction of small to mid-sized commercial accounts in our Bluffton/ Hardeeville market. Focuses on opportunities that meet established criteria.
Duties & Responsibilities:
Achieves and/or exceeds monthly, quarterly, and annual revenue targets by prospecting for new business and closing sales. Maintains a primary relationship with identified and prospective accounts.
Responsible for all facets of account management within an existing base of customers that is created through sales efforts
Works in conjunction with Sales Engineering to determine service capabilities and requirements for prospective customers. Understands the financial criteria required to justify the investment and works to exceed company threshold based upon monthly recurring revenue and capital expense
Enters all sales activity into Salesforce daily, including calls, opportunities, orders, and work requests
Professionally represents Hargray at all times in the community and in front of customers, prospects, vendors and other key stakeholders
Demonstrates a practical and efficient working knowledge of all of the products and services sold by the Sales Department
Begins and completes job-implementation packages for the full range of products marketed by the Sales Department
Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers
Communicates with other departments as needed to facilitate a smooth service installation of products sold.
Helps analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner.
Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, mail, and face to face.
Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations to the Sales Manager.
Performs other related duties as assigned by the Sales Manager to ensure the effective operation of the Sales Department.
Bachelor’s degree or equivalent experience.
4 years sales or account management experience; business sales experience preferred.
Telecom industry experience is beneficial
Ability to communicate effectively with customers, employees, and managers.
Basic computer skills.
Customer service skills.
Ability to work weekends and extended hours as needed.
Ability to use own vehicle for company use.